Walk-in for Technical Process Executives at Hyderabad

2 weeks ago

Pune, Maharashtra, India Infosys BPM Full time
Greetings from Infosys BPM Ltd.,We are hiring for Technical Service Desk Voice process.
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad.

Work location for this job role is in Pune.

Note:

Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.


details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024

Interview Venue:
Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana

Things to remember while entering the venue: Please wear masks & follow Covid protocols

Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).

Job Description for your reference:
Role Designation: Sr

Technical Process ExecutiveJob Location:

Hinjewadi, PuneEducation Qualification:
Any full-time Graduation/post-graduationShifts: 24*7 rotational shiftsExperience required: 1 to 2 years

Process:
Technical Service Desk Voice Process


We are looking for talents with 1 to 2 years of experience in Ticketing tool/ Service Now utilizing voice skill.

Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.

Job Description:
Excellent communication skills to attend/resolve client issues on calls.

Experience in resolving L1 and L2 issues using ticketing tools such as Service nowExperience of resolving queries utilizing voice skill on VPN, Drivers, O365, driver installations, Active directory/ MS office Suite.

Productivity applications like Microsoft office tools.

Open to work in 24*7 and work from office environmentAnalytical problem solvers who will understand resolve customer issues within the timelinesProblem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.

Being proactive and show the utmost respect for customers time.
Good time management, ensuring all contacts with customers add value.
Work from Office / No Option for Hybrid or remote work

Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.

Regards,Infosys BPM Talent Acquisition Team

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