Walk-in for Technical Process Executives at Hyderabad

2 weeks ago

Pune, Maharashtra, India Infosys BPM Full time

Greetings from Infosys BPM Ltd.,

We are looking for a talented individual to join us as a Sr. Technical Process Executive for our Technical Service Desk Voice Process in Pune.

Interview details:

  • Interview Time: 10 AM to 1:00 PM
  • Interview Date: 4th, 5th and 6th June 2024
  • Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana

When you attend the interview, please remember to wear masks and follow Covid protocols. Make sure to carry a copy of your updated resume and a valid photo ID proof.

Job Details:

  • Role Designation: Sr. Technical Process Executive
  • Job Location: Hinjewadi, Pune
  • Education Qualification: Any full-time Graduation/post-graduation
  • Shifts: 24*7 rotational shifts
  • Experience required: 1 to 2 years
  • Process: Technical Service Desk Voice Process

Job Description:

  • Excellent communication skills to handle client issues over calls
  • Experience in using ticketing tools like Service now for issue resolution
  • Proficiency in resolving queries related to VPN, Drivers, O365, driver installations, Active directory/ MS Office Suite
  • Familiarity with productivity applications such as Microsoft Office tools
  • Ability to work efficiently in a 24*7 office environment
  • Analytical and proactive problem solvers who prioritize customer satisfaction
  • Strong time management skills to ensure productive customer interactions
  • No option for remote work, this role is based in the office

Pointers to note:

Please do not bring laptops/cameras to the venue due to security restrictions. A valid Government ID card is mandatory for security clearance.

Join our team and be a part of Infosys BPM Talent Acquisition Team

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