Walk-in for Customer Service Voice Process at Hyderabad
2 weeks ago
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad.
Work location for this job role is in Pune.
Note:
Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.
details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024
Interview Venue:
Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana
Things to remember while entering the venue: Please wear masks & follow Covid protocols
Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).
Job Description for your reference:
Role Designation: Senior Process Executive
Job Location:
Hinjewadi, Pune
Education Qualification:
Full-time graduation / Post graduationShifts: 24*7 rotational shiftsExperience required: 1 to 2 years
Process:
Interantional Voice Process
We are looking for talents with 1 to 2 years of Interantional Voice Process experience. Should have graduation completion certificate (Degree) and mark sheets for onboarding.
Brief About the Role:
We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry.
This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.
Key Responsibilities:
Provide first-level resolution to the customersDiagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
Build rapport with customers through active listening, effective communication, and attention to detail.
Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
Document and track customer interactions and technical issues in the service management system.
Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Required Skills and Qualifications:
Experience Previous experience in customer service. Experience in the telecom industry is preferred.
Communication Skills:
Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly
Technical Knowledge:
Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
Customer Service:
Demonstrated ability to acknowledge customer issues, show empathy, and use positive language
Interpersonal Skills:
Ability to build rapport with customers through active listening and effective communication
Problem-Solving:
Strong objection handling skills and attention to detail in addressing customer concerns
Team Player:
Ability to work collaboratively within a team and contribute to a positive work environment
Upskilling:
Willingness to participate in upskilling and training programs to improve service delivery.
Must adhere to and non-negotiables:Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
Need to complete successfully training within specific timeframe
Preferred Qualifications:
Any GraduateAdditional certifications in customer service/upskilling
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and dynamic work environment.
Continuous learning and upskilling opportunities.
Note:
Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,Infosys BPM Talent Acquisition Team
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd., We are hiring for Customer Service International Voice process. Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune. Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Customer Service International Voice process.Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd., We are looking for individuals to join our team as Senior Process Executives for a Customer Service International Voice Process role based in Pune. Interested candidates can attend walk-in interviews on 4th, 5th, or 6th June in Hyderabad. Ensure to register your application through the provided job link before attending....
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Customer Service International Voice process.Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Customer Service International Voice Process.Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Customer Service International Voice process.Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad.Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are looking for individuals to join our team as Customer Service Senior Process Executive in Hinjewadi, Pune. If you have 1 to 2 years of Interantional Voice Process experience and possess strong communication skills, you might be the perfect fit for this role.Note:Please make sure to register your application through the...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Customer Service International Voice Process.Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring Quality Auditors/Analysts for an International Voice Process.Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad.Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Customer Service International Voice process.Interested candidates can walk-in for an interview on 19th or 20th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd., We are hiring for Customer Service International Voice Process. Interested candidates can walk-in for an interview on 19th or 20th June at Hyderabad. Work location for this job role is in Pune. Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Customer Service International Voice Process.Interested candidates can walk-in for an interview on 19th or 20th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Customer Service International Voice Process.Interested candidates can walk-in for an interview on 19th or 20th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are looking for Quality Auditors/Analysts for an International Voice Process.Interested candidates can attend an interview on 4th, 5th, or 6th June in Hyderabad. The work location for this job role is Pune.Please register your application using the provided job link before the walk-in interview and ensure to include the...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring Team Leaders for an International Voice Process.Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad.Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Technical Service Desk Voice process.Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad.Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd., We are hiring Team Leaders for an International Voice Process. Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune. Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd., We are hiring for Technical Service Desk Voice process. Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune. Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring Quality Auditors/Analysts for an International Voice Process.Interested candidates can walk-in for an interview on 19th or 20th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on...
-
Pune, Maharashtra, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring Quality Auditors/Analysts for an International Voice Process.Interested candidates can walk-in for an interview on 19th or 20th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on...
