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Walk-in for Quality Auditor/Analyst-Customer Service Voice Process at Hyderabad

3 months ago

Pune, Maharashtra, India Infosys BPM Full time
Greetings from Infosys BPM Ltd.,We are hiring Quality Auditors/Analysts for an International Voice Process.
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad.

Work location for this job role is in Pune.

Note:

Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.


details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024

Interview Venue:
Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana

Things to remember while entering the venue: Please wear masks & follow Covid protocols

Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).

Job Description:
Role Designation: Process Specialist (QA)

Job Location:
Hinjewadi, Pune

Education Qualification:
Any full-time graduation / Post GraduationShifts: 24*7 rotational shiftsExperience required: 3 to 4 years

Process:
International Voice Process

We are looking for talents with 3 to 4 years of Quality Auditor experience in International Voice Process. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.

Job Description:

Excellent communication skillsBasic Knowledge of QA KPI and KRA (QC tools, fatal parameters, types of feedback)comfortable to audit more than 50 calls on daily basisHave knowledge on certification and BQOpen to work in 24*7 and work from office environmentAnalytical problem solvers who will understand issues and to resolve customer issues.

Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
Being proactive and show the utmost respect for customer's time.
Good time management, ensuring all contacts with customers add value.
Work from Office / No Hybrid or remote work can be provided

Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.

Regards,Infosys BPM Talent Acquisition Team