Product Support Specialist

1 week ago


Delhi, Delhi, India ALLEN Full time
About

ALLEN:


After dominating the offline market of 'Tutoring', Allen Careers has set out to build the next big thing to happen to 'Education'.

Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot.

Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree Systems to ensure tech enablement for millions of students.

We are backed by some of the best names in – media, business, education, and technology. This is a start-up, which has a reputed team, strong investors, and a legacy.

If building 0 to 1 excites you and you want to work with a team of proven leaders, please reach out to us.


Responsibilities:

Own and solve problems end-to-end that users of the platform faceBe the tech support champion who understands their product in great detail and loves to solve student/ teacher/ admin queries via channels, such as phone, email, and chat.

Conduct troubleshooting and training to educate users on the features and best practices of our products.

Effectively manage and escalate more complex technical issues to higher-level support or engineering teams, ensuring that user concerns are addressed promptly.

Be the voice of users and collaborate with cross-functional teams of ops, academics, and product to improve the overall experience and reduce issuesCreate and maintain comprehensive support documentation, including FAQs, user guides, and knowledge-base articles

Requirements:
Experience in customer support or technical support for more than 2+ yearsPatience and empathy when assisting users.
Technical aptitude and the ability to quickly learn new software and hardware.
Can handle chats and calls as a medium of supportHands-on experience on Salesforce is a plusAbility to speak Hindi and English fluently
  • Product Specialist

    1 week ago


    Delhi, Delhi, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a...


  • Delhi, Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...


  • Delhi, Delhi, India Cornerstone OnDemand Full time

    We're looking for aSenior Product Support SpecialistThis role isOffice BasedAbout Cornerstone OnDemandCornerstone OnDemand (NASDAQ:CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital management (HCM)...


  • Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: IT Support Specialist (Legal Firm)A Legal Firm company is currently hiringIT Support Specialistto join them in their Kuala Lumpur office.Key responsibilities include:Holds Bachelor's degree in Information Technology is preferred.Troubleshoots, diagnoses problems, implements corrective action procedures in other computer-related...


  • Delhi, Delhi, India SoftwarePac LLC Full time

    Position Overview:We are looking for a meticulous and proactive IT Sales Support Specialist with outstanding English language skills to join our dynamic sales team. The perfect candidate will be in charge of creating quotes, handling client outreach, and making calls to support our sales efforts. This position plays a crucial role in ensuring smooth...


  • Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Product Management, Specialist (Technology-Driven Company)A Technology-Driven company in Malaysia is currently looking for Product Management, Specialist to join the team and based in the Selangor office.Key requirements include:Take part in the vision and execution of product roadmap of IT digital products and solutions used by...


  • Delhi, Delhi, India Bottomline Full time

    Position Title: ​Customer Support Specialist ​Department: ​50300​ Reports To: ​Client Services Manager​FLSA:​Non-exempt​ Job Family: ​Administrative ​EEOC:​- Administrative Support Workers​Position Summary:The Paymode-X Customer Support Specialist position is a full-time permanent position. The majority of the Customer Support...


  • Delhi, Delhi, India Snaphunt Full time

    The OfferJoin a strongly-backed, fast growing B2B SaaS startupExcellent scope for growth & development while working in a regional teamThe JobYou will be responsible for :Providing technical support to end-users by diagnosing and resolving hardware and software issues.Responding to helpdesk tickets to support end-user system implementations, problem...


  • Delhi, Delhi, India Dawar Consulting, Inc. Full time

    Job DescriptionOur client, a world leader in life sciences and diagnostics, is looking forCustomer SupportSpecialist.Kindly have a look at the details below and let me know if you are interested.Job Title: Customer SupportSpecialist Indianapolis, INJob Duration:Long Term Contract(Possibility Of Extension)Company Benefits include:Healthcare (Medical, Dental,...


  • Delhi, Delhi, India SoftwarePac LLC Full time

    IT Sales Support SpecialistPosition Overview:We are looking for a meticulous and proactive individual with strong English language skills to join our vibrant sales team as an IT Sales Support Specialist.The perfect candidate will handle quote preparation, LinkedIn outreach, and client calls to aid our sales efforts and ensure top-notch customer service.This...


  • Delhi, Delhi, India Klenty Full time

    Job DescriptionWe are looking to add product specialists to our growing support team at Klenty. As a SaaS company, our support is 24/5 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards.The job will require that you provide immediate support to our...


  • Delhi, Delhi, India Intelligence Node Full time

    Intelligence Node is an AI-driven price and competitive intelligence platform that empowers businesses to drive product-level profitability and grow margins. With unmatched accuracy and speed, we detect market micro-movements and amplify these signals above the day-to-day data noise so that retailers and brands can make decisions in minutes, not days or...


  • Delhi, Delhi, India Klenty Full time

    Job DescriptionWe are looking to add product specialists to our growing support team at Klenty. As a SaaS company, our support is 24/5 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards.The job will require that you provide immediate support to our...


  • Delhi, Delhi, India Thermo Fisher Scientific Full time

    : · Will be responsible for achieving the Product Specialist Number for the region & will handle individually key Strategic accounts· Should be capable of and experienced in presenting and demonstrating Molecular, Cellular and Protein workflows to customers in wet demos in the lab and will be required to troubleshoot customer queries. · Experience of...


  • Delhi, Delhi, India Booth and Partners Pte Ltd Full time

    Job DescriptionAbout the Client:Peak Designmakes award-winning bags, camera accessories, and an ecosystem of rugged phone mounts. They design truly radical gear, unparalleled in thoughtfulness, and have managed to build an equally radical company in their 12+ years of doing business.They have zero outside investors, crowdfund massively ambitious products,...


  • Delhi, Delhi, India Welspun Transformation Services Limited Full time

    Job Title: Product Sales SpecialistDepartment: IT SalesLocation: AhmedabadExperience: 3 to 7 YearsPosition Type: Full-TimeJob Summary:We are seeking a dynamic and results-driven Product Sales Specialist to join our sales team in the IT organization. The ideal candidate will be responsible for promoting and selling our IT products and solutions to clients....


  • Delhi, Delhi, India Talentry Full time

    Job DescriptionIT Service Desk Support SpecialistCarlsbad, CA (Onsite, eventual hybrid)Direct Hire. 26-30//hr.Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I...

  • Product Owner

    1 week ago


    Delhi, Delhi, India GovServicesHub Full time

    Job DescriptionThis is a remote position.Job Location:Available to work Remote, Dover,DE.Job Description:The Product Specialist (PS) is the expert for a technical development or execution environment product orset of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitatethe productive use of a product for...


  • Delhi, Delhi, India Globus Systems Full time

    Company:AA GLOBUSDIGITAL INDIA PRIVATE LIMITEDAA GLOBUSDIGITAL INDIA PRIVATE LIMITED, is a wholly owned subsidiary of Globus Systems Inc US,Globus Systems was founded by industry executives who have been part of the IT services industry for the past 20 years and have seen it evolve and mature. We understand the challenges faced by organizations as they...


  • Delhi, Delhi, India AppYogi Software Full time

    Job Description and Responsibilities : Responding to customer queries in a timely and accurate way via email. Recommending solutions and guiding product users through features and functionalities. Replying to Appstore & Playstore reviews. Writing FAQ's for apps. Analyze and report product malfunctions (for example, by testing different scenarios or...