IT Sales Support Specialist

1 week ago


Delhi, Delhi, India SoftwarePac LLC Full time

Position Overview:


We are looking for a meticulous and proactive IT Sales Support Specialist with outstanding English language skills to join our dynamic sales team.

The perfect candidate will be in charge of creating quotes, handling client outreach, and making calls to support our sales efforts. This position plays a crucial role in ensuring smooth operations and delivering exceptional customer service to our clients.

IT Sales Support Specialist

Key Responsibilities:
- Generate and manage accurate quotations for clients based on their needs.
- Ensure timely delivery of quotes and address any questions or concerns.
- Maintain a repository of standard pricing and product information for quick access.
- Conduct outreach campaigns to identify and engage potential clients.
- Cultivate relationships with current and potential clients through regular communication.
- Monitor responses and collaborate with the sales team to follow up on leads.
- Make outbound calls to clients to follow up on quotes and provide product information.
- Act as the primary contact for clients, ensuring their needs are met promptly.
- Schedule appointments and meetings for the sales team with clients.

Shift Timing: 8AM EST TO 5 PM EST (EASTERN TIME)

Qualifications:
- Demonstrated experience in a sales support or customer service role, preferably within the IT industry.
- Proficiency with social media platforms for networking.
- Exceptional English communication skills, both written and verbal.
- Strong interpersonal skills and the ability to build rapport.
- Capacity to multitask and prioritize effectively.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Detail-oriented with excellent organizational skills.
- Ability to work autonomously and collaboratively as part of a team.
- Bachelor's degree in Business, Marketing, Information Technology, or a related field is preferred.


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