Customer Support Specialist

1 week ago


Delhi, Delhi, India AppYogi Software Full time

Job Description and Responsibilities :

  • Responding to customer queries in a timely and accurate way via email.
  • Recommending solutions and guiding product users through features and functionalities.
  • Replying to Appstore & Playstore reviews.
  • Writing FAQ's for apps.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements :

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software.
  • Understanding of how CRM systems work
  • Excellent communication and problemsolving skills
  • Multitasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma is a plus. )


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