![Tonbo Imaging](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist
1 week ago
Summary:
Tonbo Imaging Pvt Ltd is seeking a Service Engineer to join our After Sales Customer Support Cell in New Delhi.
The role involves interacting with the customers in northern part of India and resolve the issues related to the products being used by them.
Job ResponsibilitiesCustomer Interaction and SupportMaintain a constant liaison with the customers to understand the problems/issues being faced by them.Collaborate with Customer Support team at Bangalore for the necessary assistance to expedite resolution of the problems related to the products.
Product Evaluation and Analysis:
Conduct diagnosis of the problems/defects reported by the customer(s) through troubleshooting to find out the cause of failure and provide time-bound solution
Repair and Refurbishment:
Carry out repairs related to PCB defects, battery, adapters & chargers, OLEDs, detectors and Kernel panics
Testing and Validation:
Perform system level testing on PCBs, battery and OLEDs. Ensure proper documentation and report generation.
Continuous Improvement:
Provide feedback to the Bangalore team on suggested changes/improvements to bedone based on the customer feedback.
Maintain stock of finished products, spares, assembly/testing tools to meet the customer requirements.
Qualifications
Diploma in Electronics/Electrical Engg. B.E (Electronics/Electrical) may also apply.2-3 years working experience in manufacturing and testing of electronic/electrical components & sub-systems.
Working knowledge on testing of PCBs and relevant standards IPC-A-610.Experience on IQC of PCBs, Cables and electronic accessories (batteries, chargers, adapters) and inspection report generation and knowledge on calibration of electronic devices.
SkillsExcellent analytical and problem-solving skills.Detail-oriented with a focus on precision and accuracy.
Effective communication and teamwork abilities.
Working knowledge on MS-Office.
Note:
The employee will be placed in Bangalore during the training Period
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