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IT support specialist
1 week ago
Join a strongly-backed, fast growing B2B SaaS startup
Excellent scope for growth & development while working in a regional team
The Job
You will be responsible for :
Providing technical support to end-users by diagnosing and resolving hardware and software issues.
Responding to helpdesk tickets to support end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
Configuring and operating device management (MDM) solutions like Hexnode, Jumpcloud, Kandji, JAMF, and Intune.
Driving the administration, setup, and support of macOS and Windows-based systems.
Discovering and collaborating with external vendors and service providers who provide Device Lifecycle Management services.
Providing top-notch customer support by responding to customer queries about the product or a bug, report all internal key stakeholders, and managing customer communications.
Managing, configuring, and troubleshooting primary SaaS tools like G Suite, Atlassian, Slack, Microsoft O365, etc.Managing onboarding, including account creation & laptop setup, and offboarding including access removal & laptop reclaim activities.
Ensuring the documentation is up-to-date and add new documents when necessary.
The Profile
You possess a Degree/Diploma in Computer Science, Engineering or a related field.
You have at least 4 years of experience in IT Support, preferably in a startup environment or a Product-based company.
You possess expertise in managing MacOS and Windows-based environments.You know how to configure systems manually and have solid hands-on experience managing and configuring MDM tools.
You have experience in managing and configuring SaaS tools like G Suite, Microsoft O365, Slack, Atlassian, etc, is a plus.
You are an excellent problem-solver with the ability to work well in fast-paced environments.You can work independently and can prioritize tasks when faced with multiple priorities.
This role requires you to work night shifts (9:00 pm to 6:00 am IST)
The Employer
At Snaphunt, we believe that the future of work is remote.
We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively.
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