Senior Product Support Specialist

1 week ago


Delhi, Delhi, India Cornerstone OnDemand Full time
We're looking for aSenior Product Support Specialist

This role is

Office Based

About Cornerstone OnDemandCornerstone OnDemand (

NASDAQ:
CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage.

Cornerstone is a recognizedglobal human capital management (HCM) leader with a core belief that companiesthrive when they help their employees to realize their potential.

Putting thisbelief into practice, Cornerstone offers solutions to help companiesstrategically manage and continuously develop their talent throughout theentire employee lifecycle.

Featuring comprehensive recruiting, personalizedlearning, development-driven performance management, and holistic HR planning,Cornerstone's human capital management is successfully used by more than 7000global clients of all sizes, representing all major industries, spanning over75 million users across 192 countries and 43 languages.

Using one data modeland one integrated, extensible platform, Cornerstone HCM platform gives clientsgreater talent insights, recommendations and supporting tools to meet theirgrowing human capital management needs.


Responsibilities:
Develop a deep knowledge of SumTotal's range of enterprise products.

Communicating with corporate customers via CRM, telephone, email, or other media as applicable, regarding technically complex problems identified in SumTotal's software products, and maintaining effective customer relations.

Solve user issues, ranging from basic to technically complex, including software functionality, data communication/networking troubleshooting, OS and browser-related issues.
Partner with cross-functional teams on complex customer issues, ensuring root cause is identified and fixed.
Escalate & facilitate top-priority, production-critical issues to the appropriate teams for resolution.
Resolve incidents and keep customers updated during the issue resolution process as per SLAs.

Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.

Create, and publish, internal and customer-facing knowledge base documentation to enhance customer engagement with Sum Total's self-service options.
Ensure customers can execute their business objectives through the use of our application.
Assist internal team with case prioritization to ensure successful go-live of new customers.

Requirements:
Knowledge of SQL programming (DML/DDL/joins) is mandatory.
Knowledge of Webservices Technologies like REST API/SOAP/ODATA is added advantage.
Knowledge of NoSQL and authentication Technologies like LDAP, SSO, OpenID, ADFS, etc. is an added advantage.
Should have hands-on experience in debugging web-based applications.
Exposure to tools like Fiddler, Wireshark, Browser-based Developer Tools, Postman etc.
Should have exposure to talking to clients/end customers.

Strong customer service focus, good problem-solving skills, and excellent communication skillsAbility to communicate effectively to varying levels within the organization.

Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences5+ years' of experience in application support.
Must be adaptable and have a strong disposition to learn in a fast-paced environment.

  • Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Product Management, Specialist (Technology-Driven Company)A Technology-Driven company in Malaysia is currently looking for Product Management, Specialist to join the team and based in the Selangor office.Key requirements include:Take part in the vision and execution of product roadmap of IT digital products and solutions used by...


  • Delhi, Delhi, India All European Careers, S.L. Full time

    Job DescriptionWe're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional skills in a multicultural setting.For various international institutions in Europe,...

  • Product Specialist

    1 week ago


    Delhi, Delhi, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a...


  • Delhi, Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • Senior Specialist

    2 months ago


    Delhi, Delhi, India LTIMindtree Full time

    Apply for Senior Specialist Program & Project Management, LTIMindtree Ltd. in Delhi for Year of Experience on

  • Senior Specialist

    1 month ago


    Delhi, Delhi, India LTIMindtree Full time

    Apply for Senior Specialist EWM Functional Consultant, LTIMindtree Ltd. in Delhi for Year of Experience on


  • Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: IT Support Specialist (Legal Firm)A Legal Firm company is currently hiringIT Support Specialistto join them in their Kuala Lumpur office.Key responsibilities include:Holds Bachelor's degree in Information Technology is preferred.Troubleshoots, diagnoses problems, implements corrective action procedures in other computer-related...


  • Delhi, Delhi, India SoftwarePac LLC Full time

    Position Overview:We are looking for a meticulous and proactive IT Sales Support Specialist with outstanding English language skills to join our dynamic sales team. The perfect candidate will be in charge of creating quotes, handling client outreach, and making calls to support our sales efforts. This position plays a crucial role in ensuring smooth...


  • Delhi, Delhi, India ALLEN Full time

    AboutALLEN:After dominating the offline market of 'Tutoring', Allen Careers has set out to build the next big thing to happen to 'Education'. Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree Systems to...


  • Delhi, Delhi, India Bottomline Full time

    Position Title: ​Customer Support Specialist ​Department: ​50300​ Reports To: ​Client Services Manager​FLSA:​Non-exempt​ Job Family: ​Administrative ​EEOC:​- Administrative Support Workers​Position Summary:The Paymode-X Customer Support Specialist position is a full-time permanent position. The majority of the Customer Support...


  • Delhi, Delhi, India Infoblox Full time

    It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple,...


  • Delhi, Delhi, India Snaphunt Full time

    The OfferJoin a strongly-backed, fast growing B2B SaaS startupExcellent scope for growth & development while working in a regional teamThe JobYou will be responsible for :Providing technical support to end-users by diagnosing and resolving hardware and software issues.Responding to helpdesk tickets to support end-user system implementations, problem...


  • Delhi, Delhi, India Coffeee Full time

    About is an AI-powered global marketplace for hiring exceptional pre-assessed developers, making hiring the most efficient and bias-free.Working Mode:Bengaluru( Hybrid)Job Title:Senior Support Engineer Data Operations(L3 Preferred)RESPONSIBILITIES:and Provide the technical and functional resolutions to issues reported in daily batch, etl and data refresh...


  • Delhi, Delhi, India Dawar Consulting, Inc. Full time

    Job DescriptionOur client, a world leader in life sciences and diagnostics, is looking forCustomer SupportSpecialist.Kindly have a look at the details below and let me know if you are interested.Job Title: Customer SupportSpecialist Indianapolis, INJob Duration:Long Term Contract(Possibility Of Extension)Company Benefits include:Healthcare (Medical, Dental,...


  • Delhi, Delhi, India SoftwarePac LLC Full time

    IT Sales Support SpecialistPosition Overview:We are looking for a meticulous and proactive individual with strong English language skills to join our vibrant sales team as an IT Sales Support Specialist.The perfect candidate will handle quote preparation, LinkedIn outreach, and client calls to aid our sales efforts and ensure top-notch customer service.This...


  • Delhi, Delhi, India Klenty Full time

    Job DescriptionWe are looking to add product specialists to our growing support team at Klenty. As a SaaS company, our support is 24/5 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards.The job will require that you provide immediate support to our...


  • Delhi, Delhi, India Morningstar Full time

    Title: Senior Product Consultant The Group: The Financial Planning group builds solutions and capabilities that enable financial advisors to deliver compliant and comprehensive financial advice so that their retail clients and investors meet their goals. The solutions leverage Morningstar's extensive data and research capabilities across all stages...


  • Delhi, Delhi, India Coffeee Full time

    About is an AI-powered global marketplace for hiring exceptional pre-assessed developers, making hiring the most efficient and bias-free.Working Mode: Bengaluru( Hybrid)Job Title:Senior Support Engineer Data Operations(L3 Preferred)RESPONSIBILITIES:and Provide the technical and functional resolutions to issues reported in daily batch, etl and data refresh...


  • Delhi, Delhi, India Letscycle Ireland Full time

    Job Description: Senior Digital Advertising SpecialistPosition: Senior Digital Advertising SpecialistLocation: (Remote)Department: Digital MarketingReports To:CEOEmployment Type: Full-timeAbout Us:Pogo enterprises limited is a leading player in the eCommerce industry, dedicated to delivering exceptional online shopping experiences. We are seeking a highly...


  • Delhi, Delhi, India Klenty Full time

    Job DescriptionWe are looking to add product specialists to our growing support team at Klenty. As a SaaS company, our support is 24/5 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards.The job will require that you provide immediate support to our...