Senior Product Support Engineer
7 days ago
is an AI-powered global marketplace for hiring exceptional pre-assessed developers, making hiring the most efficient and bias-free.
Working Mode:
Bengaluru( Hybrid)
Job Title:
Senior Support Engineer Data Operations
(L3 Preferred)
RESPONSIBILITIES:
and Provide the technical and functional resolutions to issues reported in daily batch, etl and data refresh and data migration jobs.
interact and follow up with customers for issues pertaining to file processing, data quality, data refresh.
on automation of manual activities related ETL, DWH jobs and processes
on 24*7 environment to support retailers across globe
problem escalations, act as a liaison between customers and R&D Data Arch teams.
will also assist for the customer during production /patch installations.
have continuous communication with the customer and keeping them updated for the case progress via the Jira, Azure DevOps.
responsible for the customer request from the initial phase - up to its effective solution & escalating the information to the internal services (studies, production, quality etc.) to improve the product quality and the customer satisfaction.
YOUR PROFILE:
3-5 years of experience supporting applications in MPP Databases, ETL, SQL Server, Shell Scripting and Azure. Good hands-on knowledge on SQL and Shell Scripting. Experience on Retail domain and EDWH will be added advantage.
Must Have Skills
Hands on Knowledge on SQL, shell scripting
Working knowledge supporting MPP Database, SQL Server
Previous experience in Data Ops role managing production support forData Integration and ETL.
Good Knowledge of ETL processing and scheduling, dimensional modelling etc.
Proficient in Data Ops or DevOPs methodology of support.
Previous experience on E2E job automation.
Working knowledge of Linux, Windows server machines,
Proven ability to function in a self-directed environment.
Solid experience in problem analysis and resolution of software problems
Strong written and verbal communication skills
Ability to handle clients professionally during all interfaces
Management of priorities and of the implementation of appropriate solutions
Nice to Have:
Azure Cloud including ADF, Azure Devops, SQL Server, SSIS
Strong technical and analytical skills.
Strong understanding of retail business –Datawarehouse maintenance and operations will be added advantage
Experience in Talend ETL and Python
Any additional ETL tool or programming language
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