Senior Technical Support Engineer

1 week ago


Delhi, Delhi, India Niagara Networks Full time
Company DescriptionNiagara Networks is a Silicon Valley-based company that specializes in the Open Visibility PlatformTM for network security.

Our solutions provide NetOps and SecOps teams with agile and efficient administration of multiple security tools and platforms while reducing operational expenses and downtime.

We offer high-performance, high-reliability network visibility and traffic delivery solutions for service providers and enterprises.

Our products empower Security and Network Operations Centers (SOC/NOC) with end-to-end visibility and actionable traffic intelligence across physical and virtual networks.

Niagara Networks designs, develops, and manufactures our products in the Silicon Valley, USA.

Role DescriptionThis is a full-time remote role for a Senior Technical Support Engineer. The Senior Technical Support Engineer will be responsible for providing technical support and troubleshooting assistance to customers.

They will analyze and resolve customer issues, deliver exceptional customer service, and collaborate with internal teams to ensure timely resolutions.

The Senior Technical Support Engineer will also maintain accurate records of customer interactions and contribute to the development of support documentation and knowledge base articles.

QualificationsTechnical Support and Troubleshooting skillsAnalytical SkillsCustomer Support and Customer Service skillsExcellent communication and interpersonal skillsAbility to work independently and remotelyPrior experience in network security or related field is a plusCCNA (or any related network ceritifications) is an add-on

  • Delhi, Delhi, India Niagara Networks Full time

    Company Description Niagara Networks is a Silicon Valley-based company that specializes in the Open Visibility Platform for network security. Our solutions provide NetOps and SecOps teams with agile and efficient administration of multiple security tools and platforms while reducing operational expenses and downtime. We offer high-performance,...


  • Delhi, Delhi, India OneLogin Full time

    OverviewQuest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we've been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100...


  • Delhi, Delhi, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...


  • Delhi, Delhi, India Chemtron Science Laboratories Private Limited Full time

    Company DescriptionChemtron Science Laboratories Private Limited is a leading calibration gas manufacturer and exporter based in Navi Mumbai, India.With 22 years of experience, our company is divided into four divisions: Gases, Engineering, and Post Harvest Technology. We provide NPL and NIST traceable gas standards, as well as gas handling equipment for...


  • Delhi, Delhi, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...


  • Delhi, Delhi, India Career Connect Full time

    Job DescriptionA SENIOR TECHNICAL Support 1 is generally assigned for the upkeep of the company's asset deployed in different areas across the country via on-site and remote implementations. The Technical Support 1 shall be analytical and sufficiently trained in every aspect of the job. They are expected to deliver concise reports and outputs.ROLES AND...


  • Delhi, Delhi, India Privacy4Cars Full time

    Role:Senior Technical SupportEmployment Type :Full Time, PermanentLocation:RemoteRole Description:Candidates should have 5-8 years of experience supporting software products and troubleshooting technicalissues.Candidates should be comfortable using Image Editing tools for generating Image/Photo contents.Candidates should have experience of uploading,...


  • Delhi, Delhi, India Radware Full time

    Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of...


  • Delhi, Delhi, India SecureGen Full time

    Company DescriptionSecureGen is a Scientific Platform and Information Technology Service provider to Pharmaceutical, Biotechnology, and Healthcare organizations with a core focus on accelerating drug development innovation by providing a secure Platform as a Service for management of regulatory compliant data, analysis and tools.Role DescriptionThis is a...


  • Delhi, Delhi, India Al Wafa Technical Systems Services L.L.C Full time

    Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.Job OverviewThe Senior Telecom design Engineer plays a critical role in the planning, design, and implementation of telecommunication systems. The Senior Telecom Design Engineer will be responsible for developing detailed design...


  • Delhi, Delhi, India Sectona Full time

    Job DescriptionThe Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for...


  • Delhi, Delhi, India Crossover Full time

    About the Role : We are seeking a highly skilled and innovative Technical Support Engineer to join our team and play a key role in shaping the future of our customer support operations. You will leverage your expertise in telecommunications and your understanding of AI tools to design, implement, and utilize AIpowered systems that enhance efficiency and...


  • Delhi, Delhi, India HERE Technologies Full time

    Technical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking aTechnical Support Engineer...


  • Delhi, Delhi, India HERE Technologies Full time

    Technical Support serves as a global organization, offering extensive expertise in HERE products and services.Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking a Technical Support Engineer...


  • Delhi, Delhi, India CES Full time

    Job Role :We are looking for a Senior Power BI Support Engineer to join our team.Ideal Candidate:Proven experience (4+ years) in Power BI development and support.Proven experience in providing technical support for Power BI or similar business intelligence tools.Strong understanding of data modelling, ETL processes, and data visualization principles.Strong...


  • Delhi, Delhi, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...


  • Delhi, Delhi, India Minutes to Seconds Pty Ltd Full time

    Job DescriptionAbout the jobAt Minutes to Seconds, we match people having great skills with tailor-fitted jobs to achieve well-deserved success. We know how to match people to the right job roles to create that perfect fit. This changes the dynamics of business success and catalyzes the growth of individuals. Our aim is to provide both our candidates and...


  • Delhi, Delhi, India Hoymiles Full time

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...


  • Delhi, Delhi, India Telefire Full time

    Telefire, a leading company in Buildings Technology from Israel, is seeking a Technical Director to work with us and establish our presence in India.Telefire has been the leading manufacturer of fire control panels and detectors for over 45 years. Alongside its line of fire detection products, Telefire offers intelligent management software for building...

  • Technical Support

    1 week ago


    Delhi, Delhi, India Brainwork Technologies Full time

    An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities: The candidate...