Technical Support Engineer

1 week ago


Delhi, Delhi, India Hoymiles Full time
Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there.

Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the international markets.

To develop our business in India and deliver better service to our customer, build a strong technical support structure we are looking for an experienced

Technical support engineer for Pre-Sales activities and After-Sales Services in India, reporting to head of technical support HQ and dot-line report to Asia Sales Director.


Major responsibilities:

After sales:

  • Maintain the service level and fulfill the service request coming from local customer especially some of our VIP customer.
  • Establish the internal and external training system, localize training materials.
  • Lead the negotiation with local service partner including 3rd party service company, logistic and warehouse vendor, manage the contract with local service partner including but not limited to draft, re-new, termination.
  • Follow RMA process to make sure they will be closed on-time.
  • Responsible for developing solutions to optimize the local service quality including technical guidance, service respond time, spare unit pool management, faulty unit disposal, total costs.
  • Provide service reports to HQ on a regular basis.
  • Complete temporary task released by head of technical support HQ or Asian Sales Director

Pre-sales:

  • Collaborate with sales team to plan and complete technical exchange with Indian customers, train clients and set forth detailed technical solutions etc.
  • Prepare presentation documents, technical explanation and other related files including bidding documents to maintain the customer satisfaction and service level.
  • Analyze legal technical requirements and certifications for defined countries and drive execution of agreed and required certificates.
  • Monitor market environment and provide competitive information.
  • Analyze product and features of competitors regular and work closely with HQ team to finish the competitive analysis.
  • Strong support to sales team, visit clients and project sites, support system planning and give guidance to PV system installations, service strategy implementation etc.
  • Coordinate with sales team to organize training sessions, attend exhibitions.

Required experience and competence:

  • Based in India and can accept national and international travel to make sure the local service team deliver a good service, depends on business request.
  • HBO diploma in an Electro-technical direction and / or a qualified education within the solar energy industry.
  • At least 3 years technical background work experience, renewable industry would be preferred.
  • At least 1 years professional experience in working with inverter technologies, e.g. R&D, service, pre- and post-sales, string inverters industry would be preferred.
  • Self-driven working mind set, willing to dig in and find out problems, report with clear logic, always providing multi proposals to choose from.
  • International mindset for a multi-cultural environment.
  • Fluent in Hindi & English.


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