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Technical Support Engineer
7 days ago
Product Support - Technical Support Engineer (JavaScript)
About Wingify :
If a flash mob could be manifested as a physical space, it would be our office. We are creative, self-organizing, tech-worshipping, mutually-respectful, data-obsessed people. When we are not building great products, we are simply being awesome
Wingify's flagship product VWO is a lucid platform for A/B testing tool that helps businesses improve their websites by tracking visitor behaviour, testing improvement ideas and targeting visitors for personalization. It's used by 4,000 businesses such as Target, Disney, Sears, Tinkoff Bank and Flight Centre amongst others. VWO is the world's easiest A/B testing tool. Tweak, optimize & personalize your website and apps with minimal IT help.
Wingify acquired US-based visitor analytics solution Navilytics. With this acquisition, Wingify has made significant progress in its transformation from being the first 'no-coding required' A/B testing tool in 2010 to becoming the first full-featured conversion optimization platform in the world.
Experience Required : 4 - 5 years
Working Days : 5 days/week
Office Location : (Delhi) Remote Working
Role & Responsibilities :
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
- Log software defects using a bug tracking system and work closely with software developers to analyse the defects and track them to resolution.
- Provide technical support to customers via email, chat and phone calls.
- Create internal or external knowledge base articles/whitepapers.
- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
Ideal Candidate :
- Good understanding of web applications, HTML JavaScript, CSS and JQuery.
- Prior experience in supporting enterprise customers.
- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
- Outstanding communication, understanding, and writing skills.
- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
- Well organized with utmost care to detail, along with good comprehending skills to address issues.
- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.
- Bachelor's degree, Computer Science related.
- Good understanding of web applications, HTML, JavaScript, and CSS.
- Minimum of 4 years in a technical product support role.
- Strong problem-solving skills.
- Strong written and verbal skills.
Work Culture :
Testimonial from a designer: 'One of the things I love about the design team at Wingify is the fact that every designer has a style which is unique to them. The second best thing is non-compliance to pre-existing rules for new products. So I just don't follow guidelines, I help create them.'
Shift Timings :
Morning : 5 am - 1 pm, Afternoon: 1 pm - 9 pm, Evening: 5 pm - 1 am, Night: 9 pm - 5 am.
Please share which one is the preferred working slot for you?
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