T2 Technical Support Engineer – Publisher
1 week ago
What is the biggest challenge of being a L2 Support Engineer?2nd level engineers are skilled and technically competent members of Taboola Global Technical Support Team.
They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.
The position requires troubleshooting complexweb and backend technology issues
and excellent communication skills.
The Support Engineer works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.
What are some of the things you do on a day-to-day basis?Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1st level supportManage assigned cases to meet service agreement levelsOngoing support and working closely with the business teams throughout the companyWhat are the skills a good L2 Support Engineer needs to have?2+ years of proven experience with internet technologies including:HTML, CSS, Javascript and SQLTroubleshooting experienceAbility to understand flows and provide creative technical solutionsFluent English and excellent customer facing and communication skills (verbal and written)Ability to comply with tight deadlinesMulti-tasking, self-learning, highly motivated and aa team playerPreferred experience
:
Experience in a technical support positionExperience in a multinational organizationPublishing industry background
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