Executive - Customer Order Service

1 week ago


Mumbai, Maharashtra, India Carestream Health India Pvt. Ltd. Full time
Position Description

  • Ability to place orders in SAP system
  • Strong problem-solving skills and ability to follow-up on issues. Review all customerpurchase orders for DO, CR, Service upgrades and accessories
  • Interacts directly with worldwide country contacts, Supply chain & Logistics, MasterData, Credit Dept, Warehouse operations, and Carestream transportation area to ensureall order/shipment requirements are properly communicated and adhered to.

Duties & Responsibilities:

  • Processing and monitoring in SAP the orders placed by the customers via e-Mail, shopCarestream, C4C portals, ensuring the data is correct, in order to achieve a highsatisfaction level.
  • Offering customers/stake holders/country and functional representatives support, beingthe focal point for any order related customer inquiries via telephone and e-mail.
  • Ensure KPIs are met whilst delivering continuous improvements in customer satisfaction.
  • Acts as one contact to the Customers/ stakeholders/ country and functionalrepresentatives, communicating all relevant information and ensuring customersatisfaction.
  • Coordinating the return process of CSH Products (Media and Equipment).
  • Carry out the timely and accurate invoicing of Sales Orders within the terms of customercontract and support revenue activities through the provision of timely and accuratedata.
  • Monitors the blocked Sales orders on a daily basis.
  • Constantly runs reports (according to the agreed procedures) and identifies solutions.
  • Constant involvement in the process improvement.
  • Ensures that Carestream policies, legal regulations and audit requirements are met andmaintained.
  • Provides Audit and Quality team/ experts the required documentation, making sure thatchanges to the order, confirmations and approvals are properly archived
  • Applies the approval matrix, and error codes correctly.
  • Performs Transaction Monitoring and Quality checks for the countries in his/ herresponsibility.
  • Participate as and when required in all process related calls/ meetings organized bystake holders/ functional leaders in order to stabilize the process or to implement newprocess changes
  • Preparing Export documentation for drop and Direct shipments.
  • Manage Letter of Credit Transactions
  • Create Financial Documents in SAP (Deferrals, Adjustments)
  • Collect relevant documents from Logistics (POD) & customer's (Acceptance email) totrigger Invoicing process
  • Handle Customer/ Stakeholder complaints
  • Participation in specific projects (as and when need arises) & actively involving in UATtesting for results.

Skills & Experience:

  • Strong customer focus
  • Good attention to detail
  • Adequate knowledge in SAP transactions & implications
  • Ability to multi-task and prioritize activities
  • Strong inter-personal skills and a good team player
  • Proactiveness
  • Strong Verbal and Written communication
  • Self confidence and independence in taking decisions
  • Punctuality


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