Order-admin and Customer Support

2 weeks ago

Mumbai, Maharashtra, India Bruker Full time

Overview:

About Bruker:


As one of the world's leading analytical instrumentation companies, Bruker provides advanced solutions in various fields of research and development.

With a focus on improving product safety, accelerating time-to-market, and enhancing the quality of life, Bruker has been driving innovation in analytical instrumentation for over 60 years.

With a global presence spanning over 90 locations and a dedicated team of 7,500 employees, we are committed to delivering excellence in our industry.


Responsibilities:

-
Aftermarket sales support (Spares and service agreement order processing): Assist the India office in all activities related to Bruker AXS business areas. This includes back-office tasks required for efficient service operations, enhancing customer satisfaction, and driving service business growth.

  • Manage spare parts movement to and from the local warehouse, ensuring compliance with Bruker guidelines. Maintain detailed records of spare parts movement.
  • Work closely with Service Managers and field Engineers to prepare quotations for aftermarket services such as spare parts, service contracts, and consumables.
  • Utilize Customer Relationship Management tools (Salesforce Service Cloud-SFSC) to maintain an accurate customer database containing details, warranty information, and service agreements.
  • Collaborate with the India and factory order management teams in Germany and Malaysia for sales order creation for spares and upgrade orders, and processing in SAP.
  • Proactively submit service agreement quotes to customers and collaborate with the finance team to ensure timely customer payments.
  • Inventory management: Maintain comprehensive inventory records, manage spare parts movement, and perform export control tests and screenings in accordance with company regulations. Coordinate closely with the finance team in India.
  • Order spare parts and consumables from headquarters in Germany and monitor timely delivery according to customer requirements and import/export regulations. This includes parts under warranty, under contract, and billable parts.
  • Generate and send invoices to customers in a timely manner, working closely with the finance team in India.
  • Provide installation support by procuring local items based on specifications provided by the Sales department. Liaise with vendors and assist in procuring local supply items.
-
Assist the India Sales Team with post-sales system order processing, including customer contract review, purchaser order approval via SFDC, letter of credit (LoC) review, delivery arrangement, and billing through SAP etc.

  • Familiarity with E-Tender/GEM procedures and the ability to upload quotes and communicate E-Tender requirements.
  • Good knowledge of Incoterms and banking procedures, including checking LC (Letter of Credit) and BG (Bank Guarantee).
  • Handle full import/export procedures for India.
  • Collaborate closely with supporting teams (Finance, HR, Logistics & Operations) and participate in creating SOPs (Standard Operating Procedures) for SAP operations.
  • Manage local purchase order (PO) generation and follow up on delivery.

Qualifications:

Qualifications and Skills:

  • Education: Graduate
  • Minimum of 810 years of backoffice experience, preferably in an Analytical Instrument company.
  • Proficient in MS Word, PowerPoint, Excel, and Sales Force.
  • Experience working with SAP is preferred.
  • Good knowledge and experience with import and export processes and related tax procedures.
  • A positive team player, selfmotivated, and possess strong
  • Excellent written and verbal English communication skills.
  • Strong organizational skills and attention to detail
  • Resourcefulness in solving problems.


The position reports to the Director (Service and Business Operations) for India/Middle East Hub, who will set expectations, provide direction as needed, and support the framework.

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