Customer Service
7 days ago
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- A bachelor's degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Job Types:
Full-time, Permanent
Salary:
Up to ₹40,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- UK shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- malad location?
Education:
- Higher Secondary(12th Pass) (required)
Experience:
- Customer service: 1 year (required)
- International voice process: 1 year (required)
Language:
- English (required)
Shift availability:
- Overnight Shift (required)
- Night Shift (required)
Willingness to travel:
- 100% (required)
Work Location:
On the road
-
Customer Service Associate
7 days ago
Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeJob Description:Location: AiroliHandling Inbound calls (Customer Service)Need to handle queries related to US Customers Netflix Account.Designation:CSAExcellent communication skills neededHSC/ Graduate with Minimum 6 Months Chat or Voice Experience.Shift Timing 24*7 rotational shiftWeek off-2 Rotational week off between Monday till SundaySalary - 18, ,000 In...
-
Customer Service Associate
7 days ago
Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeJob Description:Location: AiroliHandling Inbound calls (Customer Service)Need to handle queries related to US Customers Netflix Account.Designation:CSAExcellent communication skills neededHSC/ Graduate with Minimum 6 Months Chat or Voice Experience.Shift Timing 24*7 rotational shiftWeek off-2 Rotational week off between Monday till SundaySalary - 18, ,000 In...
-
Customer Service Associate
7 days ago
Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeJob Description:Location: AiroliHandling Inbound calls (Customer Service)Need to handle queries related to US CustomersDesignation:CSAExcellent communication skills neededHSC/ Graduate with Minimum 6 Months Chat or Voice Experience.Shift Timing 24*7 rotational shiftWeek off-2 Rotational week off between Monday till SundaySalary - 18, ,000 In hand +2750...
-
Customer Service
7 days ago
Mumbai, Maharashtra, India Integrated Personnel Services Private Limited Full timeJob Description About Us Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client's requirements. IPS Groups customer centric orientation in providing complete HR Solution...
-
Customer Service
7 days ago
Mumbai, Maharashtra, India Brownsalt Bakery Full timeJob Description: PART A : Customer Service Representative (Central Kitchen Bakery)Role Overview:As a Customer Service Representative at our Central Kitchen Bakery, you will be the primary point of contact for our customers, providing exceptional service and ensuring their satisfaction with our products and services. You will handle inquiries, process orders,...
-
Customer Service
7 days ago
Mumbai, Maharashtra, India prism manpower Full timeMumbai, Thane, Navi MumbaiCustomer Service ExecutiveCTC:3 to 4 Lacs PA Communication Skills Team meetings/facetoface Online conferencing. Task Management Meetings Management Ability to Prioritize work/task Collecting and Analyzing Data / Risk management / Critical Thinking. Printing and packaging technical knowledge will be added advantage. Experience Years...
-
Customer Service
7 days ago
Mumbai, Maharashtra, India MyGlit Full timeRole:Associate/Sr. Associate -(NonTechnical)Timings:FlexibleIndustry:BPO / ITESFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingKey Skills: Customer Relations Customer Service BPO Voice Process Customer oriented BPO Skills BPO Hiring International BPO International voice Process6.20 Lkhs for Graduate BAND 25.20 Lkhs For Undergraduate...
-
Customer service
7 days ago
Mumbai, Maharashtra, India Nexus Hire Full timeOverview:The role of aCustomer Service Representative is vital to our organization asthey are the primary point of contact for our customers. They playa key role in ensuring customer satisfaction and loyalty byproviding excellent service and resolving any issues or queries ina timely manner.KeyResponsibilities:Handle incomingcustomer inquiries via phone...
-
Customer Service
7 days ago
Mumbai, Maharashtra, India Conviction HR Full timeLocation: Mumbai Navi MumbaiAbout Us:Founded in the year 2012 convictionprovides you with International Human Resource Solutions that arewell researched. Our placement services are worked upon in tandemwith state of the art technology and a proactive team of expertheadhunters. In today s human resource global community our namecomes as a bankable source of...
-
Customer Service
7 days ago
Mumbai, Maharashtra, India ARME Consulting Full timePosition: Customer Service AssociateJob location: Turbhe, Navi MumbaiJob type: Full time/ part time**Job Summery: - ****Requirements: - **Fresher and experience both are welcomeNeed good communication and customer interaction skillsCollege student can are eligibleResponsibilities: Greet customers in a courteous and welcoming manner, and assist them with...
-
Customer Service
7 days ago
Mumbai, Maharashtra, India Whiteforce Full timeEmployment Information: Industry- CUSTOMER SERVIC Job level- Any Graduate Salary- Experience- 0 - 3 Pay-Type- Annually Closedate- JOB-ID- JB-28111 Location- MumbaiJob Descriptions: Mumbai Requirements and skills Any Graduate Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Ability to...
-
Customer Service
7 days ago
Navi Mumbai, Maharashtra, India RARR Technologies Full timeJob Details - Customer Service:Job ID: RARR Job 3284Job Title: Customer ServiceJob Type: PermanentJob Location: Navi MumbaiTotal Experience:YearsSkills: Customer Service, Inbound Calling, Customer Service And SupportPosted 12/05/2023Job Description: Responding to a customer in a timely. Analysing customer feedback.- the person will be responsible to create...
-
Customer Care Executive
7 days ago
Mumbai, Maharashtra, India Tech Mahindra business service Full timeCustomer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....
-
Customer Service
7 days ago
Mumbai, Maharashtra, India Kaapro Management Solutions Pvt. Ltd Full timeRoles and Responsibilities: Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels. Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers. Responsible for making outbound calls daily to customers for customer engagement activities...
-
Customer Service
7 days ago
Mumbai, Maharashtra, India Dr Batras Positive Health Clinic Pvt. Ltd Full timeThe primary responsibilities of the role are as follows:Handling customer queries Provide information about services To convert all enquiries into appointments To schedule Appointments Follow up with Missed Appointments Cold Calling the Database to maximize capacity utilizationSkills: Minimum 2 years Call Centre Experience. Good Communication Skills and...
-
Customer Service Executive
7 days ago
Mumbai, Maharashtra, India Seven Consultancy Full timeRelaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing customers with clear instructions to resolve issues. Rerouting customer calls to other...
-
Customer Service Executive
2 months ago
Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing...
-
Customer Service Executive
2 months ago
Mumbai, Maharashtra, India timesjobs Full time: FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...
-
Customer Service Executive
7 days ago
Mumbai, Maharashtra, India timesjobs Full time: FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...
-
Customer Service Executive
3 weeks ago
Mumbai, Maharashtra, India timesjobs Full time: FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...