Customer Service Incharge

2 weeks ago


Mumbai, Maharashtra, India Aarti Industries Full time
Structure- SC Systems and CS_Customer Service Team 3- Job posted on- Feb 02, 2024- Employee Type- Full Time- Experience range (Years)- 4 years - 8 years-
Order Management and Execution:

  • Timely and accurate processing of sales orders in SAP with correct delivery dates.
  • Coordinating order scheduling with the planning team and providing necessary instructions to the plant and suppliers.
  • Ensuring smooth container movement and document delivery to customers within defined service levels.
-
Proactive Customer Communication:

  • Sending weekly status updates to customers, staying informed about sales forecasts, invoices, and contract balances.
-
Customer Service and Satisfaction:

  • Meeting customer delivery targets as per service level agreements and maintaining a high Customer Satisfaction Index (CSI).
  • Managing customer complaints, ensuring timely resolution, and implementing corrective actions.
-
Cross-Functional Collaboration:

  • Collaborating with various departments including supply chain planning, plant operations, finance, transportation, logistics, and sales to resolve scheduling challenges and sustain key supply chain inputs.
-
Outstanding Management and System Improvement:

  • Managing customer outstanding payments and escalating overdue reminders as necessary.
  • Monitoring system performance, resolving customer service issues, and anticipating delivery constraints for proactive action.
  • Providing oversight and direction for standard order leadtime tracking and management reporting.
-
Post-Shipment Documentation Management:

  • Supervising the postshipment documentation team and implementing systems to streamline processes.
-
Order Management and Execution:

  • Timely and accurate processing of sales orders in SAP with correct delivery dates.
  • Coordinating order scheduling with the planning team and providing necessary instructions to the plant and suppliers.
  • Ensuring smooth container movement and document delivery to customers within defined service levels.
-
Proactive Customer Communication:

  • Sending weekly status updates to customers, staying informed about sales forecasts, invoices, and contract balances.
-
Customer Service and Satisfaction:

  • Meeting customer delivery targets as per service level agreements and maintaining a high Customer Satisfaction Index (CSI).
  • Managing customer complaints, ensuring timely resolution, and implementing corrective actions.
-
Cross-Functional Collaboration:

  • Collaborating with various departments including supply chain planning, plant operations, finance, transportation, logistics, and sales to resolve scheduling challenges and sustain key supply chain inputs.
-
Outstanding Management and System Improvement:

  • Managing customer outstanding payments and escalating overdue reminders as necessary.
  • Monitoring system performance, resolving customer service issues, and anticipating delivery constraints for proactive action.
  • Providing oversight and direction for standard order leadtime tracking and management reporting.
-
Post-Shipment Documentation Management:

  • Supervising the postshipment documentation team and implementing systems to streamline processes.


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