Customer Service Executive

2 weeks ago

Navi Mumbai, Maharashtra, India Sika Full time

Company Description

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry.

Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 27,500 employees generated annual sales of CHF 10.49 billion in 2022.

Position Title:
Customer Service Executive

Reporting to:
Sr. Manager SCM

Location:
Nerul

  • Corporate Office

Objective
To service the customers of the assigned Business Unit and order management

Main Tasks

  • Perform Sales and Delivery Order Management tasks
  • Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
  • Manage Master Data maintenance process to ensure effective order management
  • Handle customer complaints via Nonconformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for nonproduct quality related complaints.
  • Capture customer expectations / requirement and feedback to business
  • Provide order status report and monitor customers' order placement against sales order
  • Capture market intelligence from daily interaction with customers and share with the business as appropriate
  • Ensure to meet & fulfil all requirements of Audits
  • Support implementation of business rules related to customer order management process
  • Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis

Functional/ Technical Competencies

  • Graduate in any stream, MBA / PGDM preferred
  • Certification on Supply Chain like APICS etc. will be an added advantage
  • Good communication skills
  • Well versed with SAP Order To Cash (OTC) processes
  • Good understanding of the products/services of relevant business segments
  • Good knowledge of the business processes
  • Service excellence competencies
  • Ability to collaborate within and outside the team for servicing the customers

Competencies

  • Demonstrate Customer Focus
  • Collaborate for Achievement
  • Communicate Effectively
  • Develop Self and Others

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry.

KNOWLEDGE & EXPERIENCE:

With about 1 to 3 years' experience. Basic & Advanced Excel skill is mandatory

Qualifications ACADEMIC QUALIFICATION**:

Graduation in any discipline with professional experience in manufacturing industry

Additional Information

  • V lookup, H lookup & Pivot Table.

  • Customer service executive

    1 month ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSAnswer calls professionally to provide information about products and services Take/ cancel orders, or obtain details of complaints Follow up to ensure that appropriate actions were taken on customers' requestsFUNCTIONAL AREAcustomer support executive, customer service executive, customer relations, customer relationship, customer care, customer...

  • Customer Service Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...

  • Customer Service Executive

    2 months ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...

  • Customer Service

    2 weeks ago

    Mumbai, Maharashtra, India Tech Mahindra business service Full time

    Customer Support Executive Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of...

  • Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Customer Service Executive - Voice Process. Customer retentionQualification: GraduateExcellent communication Skills in EnglishExperience: Min 6 Months in international voice processShift: 5 days Rotational Shift with 2 days rotational week offs.Interview Rounds: HR OpsPlease carry all your documents.Salary: From ₹20,000.00 per monthSupplemental pay types:...

  • Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Customer Service Executive - Voice Process. Customer retentionQualification: GraduateExcellent communication Skills in EnglishExperience: Min 6 Months in international voice processShift: 5 days Rotational Shift with 2 days rotational week offs.Interview Rounds: HR OpsPlease carry all your documents.Salary: From ₹18,000.00 per monthSupplemental pay types:...

  • Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sai Services Full time

    Job Title - Customer Service ExecutiveQualification - 10th & 12thJob Location - Mahape Navi MumbaiLanguage - Marathi / Hindi/ EnglishBus Facility - Koparkhairane station to Mahape (Pickup & Drop)Mumbra to Mahape (Pickup & Drop)Salary - 9500/- to 11000/- (As Per Interview)Duty Time - 9.30am to 6.30pmExperience - Fresher & Experience WelcomeMob No / Salary:...

  • Customer Service Executive-service Assurance

    2 weeks ago

    Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Role/ Job Title:Customer Service ExecutiveFunction/ Department:Customer ExperienceJob Purpose:The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.Roles & Responsibilities:Will be required to provide excellent customer service and...

  • Customer Service Associate

    2 weeks ago

    Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Job Description:Location: AiroliHandling Inbound calls (Customer Service)Need to handle queries related to US Customers Netflix Account.Designation:CSAExcellent communication skills neededHSC/ Graduate with Minimum 6 Months Chat or Voice Experience.Shift Timing 24*7 rotational shiftWeek off-2 Rotational week off between Monday till SundaySalary - 18, ,000 In...

  • Customer Service Associate

    1 week ago

    Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Job Description:Location: AiroliHandling Inbound calls (Customer Service)Need to handle queries related to US Customers Netflix Account.Designation:CSAExcellent communication skills neededHSC/ Graduate with Minimum 6 Months Chat or Voice Experience.Shift Timing 24*7 rotational shiftWeek off-2 Rotational week off between Monday till SundaySalary - 18, ,000 In...

  • Customer Service Associate

    1 week ago

    Navi Mumbai, Maharashtra, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Job Description:Location: AiroliHandling Inbound calls (Customer Service)Need to handle queries related to US CustomersDesignation:CSAExcellent communication skills neededHSC/ Graduate with Minimum 6 Months Chat or Voice Experience.Shift Timing 24*7 rotational shiftWeek off-2 Rotational week off between Monday till SundaySalary - 18, ,000 In hand +2750...

  • Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSRoles :Handling customer queries via call , Email, Chat processInbound processOverseeing the customer service processResolving customer complaints brought to your attentionCreating policies and proceduresPlanning the training and standardization of service delivery

  • Customer Service Executive

    2 months ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSRoles :Handling customer queries via call , Email, Chat processInbound processOverseeing the customer service processResolving customer complaints brought to your attentionCreating policies and proceduresPlanning the training and standardization of service delivery

  • Customer Service Executive

    2 weeks ago

    Mumbai, Maharashtra, India Seven Consultancy Full time

    Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing customers with clear instructions to resolve issues. Rerouting customer calls to other...

  • Customer Service Executive

    2 months ago

    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing...

  • Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hexaware Technology Full time

    Customer Retention/ServiceRequirementHSC/ Graduate and 1 year experience in Domestic and International ProcessResponsibilities: Communicating with customers and support staff. Collecting data about customer service trends. Recording and responding to customer complaints. Developing strategies to retain customers.Salary: Up to ₹28,000.00 per monthBenefits:...

  • Customer Service Executive

    2 months ago

    Mumbai, Maharashtra, India timesjobs Full time

    : FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...

  • Customer Service Executive

    2 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    : FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...

  • Customer Service Executive

    4 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    : FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...

  • Customer Service Representative

    1 week ago

    Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full time

    Job Title: Customer Service ExecutiveLocation: Mumbai and Navi MumbaiCTC:Salary Range: ₹17,000 to ₹40,000 In-handShift:Night ShiftProcess:Voice/Non Voice/ Blended- Ready to advance your career with an attractive salary and exciting opportunities? Join us as a Customer Service Executive at our vibrant BPO Call CenterJob Description:We are seeking...