Help Desk Officer

2 weeks ago

Bengaluru, Karnataka, India MUFG Global Service (MGS) Full time

About Us:

MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific

About the Role:

Position Title:HelpDesk / Service Desk Engineer Junior Analyst

Corporate Title: Analyst

Location: Bengaluru

Job Profile

Position details:

The Junior Service Desk Analyst is an entry-level role responsible for providing first-level technical support to end users. This role involves diagnosing and resolving technical issues, logging incidents, and escalating more complex problems to higher levels of support. The position is focused on delivering excellent customer service and ensuring end-user satisfaction.

Roles and Responsibilities:

  • Act as the first point of contact for IT support requests via phone, email, or ticketing system.
  • Diagnose and resolve basic hardware, software, and network-related issues for end users.
  • Log all incidents and service requests accurately in the ticketing system.
  • Provide guidance to users on basic IT processes and troubleshooting steps.
  • Escalate unresolved or complex issues to senior analysts or other IT teams.
  • Perform user account management tasks, such as password resets and account provisioning.
  • Assist in maintaining an up-to-date knowledge base with troubleshooting guides and FAQs.
  • Provide regular updates to users on the status of their requests.
  • Adhere to service level agreements (SLAs) and ensure timely resolution of issues.
  • Ability to multi task.
  • Familiar with IT Service desk metrics and processes.
  • Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.

Job Requirements:

Educational Qualification:

  • Diploma or Bachelors degree in IT, Computer Science, or related field.

Experience:

  • 3+ years of experience in a similar technical support or IT help desk role.
  • Basic understanding of IT systems, hardware, software, and networking concepts.
  • Familiarity with Microsoft Office applications (e.g., Word, Excel, Outlook).
  • Strong communication and customer service skills.
  • Ability to prioritize and manage multiple tasks effectively.
  • Willingness to learn and adapt to new technologies and processes.
  • Preferred base location Bengaluru
  • Willingness to report to office on all business days.
  • Willing to work in flexible night shifts / Rotational shifts
  • Exposure to ITIL concepts or certification (optional).
  • Basic knowledge of troubleshooting tools and remote support software.

Equal Opportunity Employer:
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.

  • Help Desk Officer

    2 weeks ago

    Bengaluru, Karnataka, India MUFG Global Service (MGS) Full time

    About Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

  • Help Desk Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Steer Health Full time

    Steer Health is a high-growth startup redefining the health tech industry. We are on a mission to make healthcare more accessible and efficient through innovative technology solutions. Our team is a dynamic and driven group of individuals, passionate about improving healthcare.Job SummaryWe are looking for a Help desk specialist to provide technical support...

  • Help Desk Technician

    6 days ago

    Bengaluru, Karnataka, India HCLTech Full time

    Job SummaryWe are looking for a highly skilled Help Desk Technician to join our team at HCLTech. The successful candidate will be responsible for providing technical support to our clients via various communication channels.You will be expected to troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices....

  • Help Desk Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India IT Full time

    Job Description : There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. - Employee to operate from Infosys Bangalore office as per shift requirement (24x7). - 3 - 4 years' experience In customer service or a help desk environment; interest in IT field a plus. - Handle Tier 1 help desk escalations through...

  • Help Desk Support Engineer

    1 week ago

    Bengaluru, Karnataka, India IT Full time

    Job Description : There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. - Employee to operate from Infosys Bangalore office as per shift requirement (24x7). - 3 - 4 years' experience In customer service or a help desk environment; interest in IT field a plus. - Handle Tier 1 help desk escalations through...

  • Help Desk Technician II

    1 day ago

    Bengaluru, Karnataka, India Harman Full time

    Job DescriptionWe are looking for a skilled Help Desk Technician II to join our team. As a Help Desk Technician, you will be responsible for providing technical support and assistance to staff and customers.Duties and Responsibilities:Answer and respond to technical inquiries and requests from staff and customers.Provide technical assistance and support for...

  • Help Desk Technician Lead

    6 days ago

    Bengaluru, Karnataka, India DigiCert Full time

    Role OverviewWe are looking for a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and guidance to internal employees.You will work closely with the Service Desk Manager to ensure all day-to-day help desk operational tasks are completed...

  • Help Desk Expert

    2 days ago

    Bengaluru, Karnataka, India HCLTech Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at HCLTech. The successful candidate will have experience in a technical support or service desk role and be familiar with common operating systems, networking concepts, and ITSM tools.Key Responsibilities:Technical Support: Provide technical assistance to clients, troubleshoot...

  • Technical Help Desk Associate

    5 days ago

    Bengaluru, Karnataka, India NTT DATA North America Full time

    Job OverviewNTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, India.This role requires:Excellent problem-solving and...

  • Technical Help Desk Agent

    2 days ago

    Bengaluru, Karnataka, India 2COMS Full time

    Job SummaryWe are seeking a highly motivated Technical Help Desk Agent to join our team at 2COMS. As a Technical Help Desk Agent, you will be responsible for providing technical support to customers through live chat, ensuring that their issues are resolved promptly and professionally.Key Responsibilities:Provide technical support to customers through live...

  • Help Desk Specialist

    6 days ago

    Bengaluru, Karnataka, India One Degree North Human Resource Full time

    We are One Degree North Human Resource, a company dedicated to delivering exceptional customer experiences. As a Help Desk Specialist, you will be the first point of contact for customers seeking assistance with our products or services. Your primary responsibility will be to provide prompt, accurate, and courteous responses to their queries.Key...

  • Help Desk Technician

    2 days ago

    Bengaluru, Karnataka, India Wipro Full time

    About the RoleWe're looking for an experienced Help Desk Technician to join our team at Wipro. In this position, you'll be responsible for delivering exceptional customer service by providing timely and effective solutions to IT-related problems.Your primary goal will be to troubleshoot and resolve technical issues, ensuring that clients receive the best...

  • Help Desk Technical Specialist

    4 days ago

    Bengaluru, Karnataka, India eJAmerica Full time

    Job OvervieweJAmerica is seeking a skilled Help Desk Technical Specialist to join our team. This role will involve providing technical support and troubleshooting for IT-related issues.Key ResponsibilitiesEscalate Tier 1 help desk tickets through the company's internal ticketing systemTroubleshoot common IT problems and have a thorough understanding of...

  • Information Technology Help Desk Support

    3 weeks ago

    Bengaluru, Karnataka, India Wisdom Square Technologies Full time

    IT Help Desk & Network Specialist – Retail Store Support A Night Shift Position in Bangalore – HSR Layout, Working 6 Days a Week Job Summary: We are seeking an IT Help Desk & Network Specialist to provide comprehensive IT and network support for upscale retail stores in the US. The ideal candidate will have expertise in retail IT support, POS systems,...

  • Help Desk Technician

    18 hours ago

    Bengaluru, Karnataka, India Wipro Full time

    About WiproWipro is a global IT services company with a rich history of innovation and commitment to excellence.Why Join Us?As a Service Desk Analyst at Wipro, you will have the opportunity to work with cutting-edge technologies and contribute to the success of our clients.ResponsibilitiesSupport clients across various industries and geographiesCollaborate...

  • Help Desk Coordinator

    1 week ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    About UsTata Consultancy Services (TCS) is a leading global IT services company that helps clients achieve their business objectives by leveraging technology solutions. Our expertise spans across various industries, including BFSI, Healthcare, Retail, and more.Job SummaryWe are seeking a highly skilled Service Desk Agent to join our team. As a key member of...

  • Help Desk Services Representative

    5 days ago

    Bengaluru, Karnataka, India NTT DATA North America Full time

    About NTT DATA North AmericaNTT DATA North America is a leading provider of digital and AI infrastructure services. We help clients navigate the complexities of the digital world and achieve their goals through innovative solutions.We are seeking a skilled Helpdesk Associate - ITIL to join our team in Bengaluru, India.In this role, you will be responsible...

  • Help Desk Specialist

    1 day ago

    Bengaluru, Karnataka, India Silvermine Group Full time

    About the JobWe are looking for a Help Desk Specialist to join our customer support team. The successful candidate will be responsible for providing top-notch customer service to our clients through various communication channels.Job Description:Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products...

  • Help Desk Manager

    3 weeks ago

    Bengaluru, Karnataka, India Navi Full time

    About NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...

  • Help Desk Manager

    2 weeks ago

    Bengaluru, Karnataka, India Navi Full time

    About NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...