Help Desk Technician
7 days ago
We are looking for a highly skilled Help Desk Technician to join our team at HCLTech. The successful candidate will be responsible for providing technical support to our clients via various communication channels.
You will be expected to troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices. Additionally, you will assist with password resets, account lockouts, and other user access issues.
Key Responsibilities:
- Provide technical support to clients via telephone, chat, emails, or self-service tickets.
- Perform hardware and software support to users, including application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces, etc.
- Conduct customer call backs as required.
- Manage and provide support to different LOBs during requirement.
Requirements:
- Proven experience in a technical support or service desk role.
- Familiarity with common operating systems (Windows, macOS, Linux).
- Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.).
- Experience with Active Directory, email clients, and remote desktop tools.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
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