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Technical Help Desk Associate

1 week ago

Bengaluru, Karnataka, India NTT DATA North America Full time
Job Overview

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, India.

This role requires:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of ITIL concepts and processes.
  • Experience with desktop support and help desk operations.
Responsibilities
  • Provide exceptional IT service desk support to end-users.
  • Escalate complex issues to senior-level technicians.
  • Work collaboratively with internal teams to resolve technical issues.
  • Develop and maintain knowledge of IT systems and applications.