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Help Desk Expert

2 weeks ago

Bengaluru, Karnataka, India Diverse Lynx Full time

We're on the hunt for a Help Desk Expert to join our team at Diverse Lynx As a Help Desk Expert, you'll be responsible for resolving customer complaints and providing top-notch technical support via phone, email, or remote desktop connections.

Responsibilities:
  • Address user tickets regarding hardware, software, and networking issues
  • Provide step-by-step instructions to customers to troubleshoot and resolve technical issues
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel

We're looking for someone with excellent communication skills, a strong problem-solving attitude, and the ability to work effectively in a fast-paced environment. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you