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Help Desk Engineer

2 weeks ago

Bengaluru, Karnataka, India AimNxt Technologies LLP Full time

AimNxt Technologies LLP is seeking an experienced Help Desk Engineer to provide technical support to our customers. This role involves being the primary point of contact for customers seeking assistance and providing timely and effective solutions to their queries.

Responsibilities:
  • Act as the first point of contact for customers seeking how-to assistance.
  • Perform remote basic troubleshooting through diagnostic techniques and pertinent questions.
  • Service users via incident, request, and change management processes.
  • Communicate clearly and update regularly on progress.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You will be responsible for escalating unresolved issues to the next level of support personnel and engaging actively in possible improvements to procedures.

Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in help desk engineering or similar role.
  • Excellent communication and problem-solving skills.
  • Strong understanding of IT products and services.