Visitor Experience Coordinator

Job Description: Visitor Experience Coordinator

About Company:

·Lotus Dairy Products Private Limited is one of the three dairy subsidiaries of H.P Modi Group. Incorporated in 2001, Lotus Diary has become one of the leading family-owned and -operated dairies in India.

·Our values lie in our commitment towards the well-being of all our stakeholders. Our care begins from the farm level and covers everyone, from employees, investors, vendors, end-consumer and the community. As a family-owned company, we are dedicated to improving the communities where we live and work because we understand that their prosperity and well-being is critical to the success of our customer-focused business.

Position Overview:

We are looking for a dynamic and creative Communicator/Storyteller to lead our efforts in managing industrial visits at Lotus Dairy. This role involves giving impactful experiences that engage and educate our visitors about the processes, quality standards, sustainability practices, and innovation at Lotus Dairy. The ideal candidate will have a passion for storytelling, excellent communication skills, and the ability to create a memorable experience for a wide range of audiences.

Key Responsibilities:

·        Develop and Curate Content: Craft compelling narratives and stories about Lotus Dairy's journey, products, and sustainability practices to engage industrial visit attendees.

·        Visitor Experience: Manage and enhance the visitor experience by developing impactful presentations, tours, and storytelling sessions that highlight our values, products, and processes.

·        Collaborate Across Teams: Work closely with the Marketing, Sustainability, and Operations teams to align content with brand messaging and company goals.

·        Storytelling Strategy: Design a communication strategy that brings the brand's message to life during industrial visits. Ensure consistency across all materials, from brochures to digital presentations. (in collaboration with marketing team)

·        Stakeholder Engagement: Build and maintain relationships with key stakeholders including visitors, industry professionals, and partners, ensuring a smooth flow of communication before, during, and after each visit.

·        Feedback and Improvement: Gather feedback from visitors to continuously improve the visitor experience and adjust the communication strategy accordingly.

·        Brand Ambassador: Represent Lotus Dairy and its core values during industrial visits, ensuring a positive and professional interaction with all attendees.

·        Logistics Coordination: Assist with the logistics and organization of visits, including scheduling, coordinating with other teams, and managing visitor expectations.

Skills & Qualifications:

•Bachelor's degree in communication, Marketing, Journalism, or related field.

•Minimum of 3-5 years of experience in corporate communications, storytelling, or public relations, preferably within the food & beverage or dairy industry.

Strong writing, editing, and presentation skills with a creative mindset.

Ability to translate complex processes into engaging stories.

•Excellent interpersonal and organizational skills.

•Proven track record in event coordination and managing visitor experiences.

•Strong attention to detail and the ability to multitask.

•Familiarity with sustainability practices in the food & beverage industry is a plus.

Why Join Lotus Dairy?

•Work with a passionate, innovative, and sustainability-focused company.

•Be a key player in shaping the visitor experience for one of the leading dairy brands.

•Competitive salary and benefits package.

•A collaborative and dynamic work environment that values creativity and fresh ideas.

To Apply:

Please send your updated resume along with a cover letter explaining why you are the perfect fit for this role to hrdivision@lotusdairy.com

Join us in sharing the Lotus Dairy story and shaping the future of dairy for generations to come