Guest Relations Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves To be responsible for guest s first impression of the organization meet greet and assist the client guests and visitors every day Manage front office in accordance with company policies procedures and processes Achievement of defined key performance indicators and service level agreement targets What your day-to-day will look like Excellent communication skills Strong customer service drive Outstanding problem-solving skills Able to work flexible hours Quick learner and ability to motivate self Proven working experience as a guest relation Executive Confidently able to present to clients Hands-on experience in using visitor management software and MS office Strong team player within a customer service team environment Desired or preferred experience and technical skills Qualification Prefer BHM bachelor s degree Industry Type FM Services Hotel Overall Experience 2-4 years Industry Experience 2-3 years Technical Skills Computer knowledge Generic Skills Communication Vendor people management Planning Prioritising and organizing Behaviors Achievement level Teamwork Learning attitude Positive thinking Required Skills and Experience Key Operations delivery Greet visitors clients providing a friendly courteous front office service reflecting the corporate image of the client Site personnel are notified of guest s arrival immediately and follow up calls made where guests are not picked up coordinating with the host sponsor Issue visitor badges temporary card service badge new joiners ID access card Follow up for the return of respective ID access cards with respective stake holders Ensure safety briefing to the client visitor interview candidates and provide necessary emergency safety brochures Ensure specific processes manuals is followed Visitor admission is properly authorized Assisting with special needs for visitors with disabilities Ensuring basic cleanliness of lobby lifts and public area Ensure the laptop details are scanned and check for Govt IDs Handling complaints feedbacks from client visitors sponsors and other related problems and communicate to next level as per escalation matrix Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Ensure Client safety and security protocols are followed Daily reconciliation shredding of daily badges Participate in Emergency Evacuation procedures including crisis management and business continuity Assisting and supporting in the Bay Focus Connects Completion of POY survey among employees Completion of daily floor walkarounds Coordinate with the DM DE to close the observations found during walkarounds Meeting project Safety Champions Leads during their walkarounds to proactively understand employee concerns and ensure closure of the same Observing and ensuring COVID protocols being followed by all at the workplace Escalating process violations by employees as per the escalation matrix Operate the front office computer system to assist front office attendants if necessary Ensure training of front office CX staff as per relevant training calendars Estimated compensation for this position is INR 540 000 - CTC The salary listed is an estimate and not guaranteed A salary offer will vary based on applicant s education experience skills abilities geographic location internal equity and alignment with market data Location Onsite Jaipur Job Tags Job type Full time Reporting Manager Facility Manager No of staff managed NA Location On-site -Jaipur RJ Scheduled Weekly Hours 40 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL