Salesforce Business System Analyst

3 months ago

Bengaluru, India Intuitive Surgical Full time
Job Description

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

The Senior Salesforce Business Analyst will possess both technical and functional understanding of the business processes and will be a key person implementing business processes software solutions and systems implementation. The role will be of a systems solution expert for identifying, analyzing, refining, translating, and finally documenting business requirements from ISI business teams. 

Roles and Responsibilities:

  • Translate business requirements into well architected solutions that best leverage Salesforce platform.
  • Analyze business processes, perform fit-gap analysis as required, and provide ISI business teams with cost efficient proposals on inefficiencies and risks to determine appropriate process and system design.
  • Create functional specifications and work with cross-functional teams and development teams to deliver the technical objects.
  • Review and contribute to design documents, configuration documents and functional specifications.
  • Conduct unit and Integration testing and regression testing.
  • Support ISI’s production processes and all associated business systems functions.
  • Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
  • Identify gaps between current and future state of business processes and helps in prioritizing opportunities to improving processes through the usage of Business capability matrix (BCM)
  • Lead and facilitate business user meetings to gather process information for sound system solutions.
  • Collaborate and provide inputs to the development team during development phase to meet the business needs.
  • Help business teams on reporting requirements on the reporting team working in conjunction with the data warehouse team.
  • Conduct QA validations and lead User Acceptance Testing (UAT) tests.
  • Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
  • Maintain IT Business system integrity and application notes, system upgrades, changes, and user updates.
  • Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
  • Follow the Intuitive change management process. Analyze impact of changes to the corporate application landscape
  • Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.

#LI-Hybrid

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