Key Account Manager-Modern Trade

4 weeks ago


Mumbai, India Abbott Laboratories Full time

Place in Organisation

The KAM reports to the NAM MT (EPD). He/She works in tandem with other functions viz. Sales, Finance, Legal, Supply Chain, Marketing & Brands. He/she would assist the NAM of MT in handling the account portfolio. He/she can also independently manage some smaller chains or alternatively verticals in big chains.

Role & Responsibility

KAM will be Point of Contact for all Assigned Accountâs Category Buying team. He/She will be responsible for smooth Operational Execution with his/her accounts. He/She will also be responsible for Customer Management, Sales & Market Share Growth from his/her accounts. 

Key Responsibility:

  • Point of Contact for all Assigned Account â Building Relationship through regular engagement
  • Customer Management â Improving Process, Understanding Accounts Need & their Expansion Plan.
  • Set-up & Execute Terms of Trade (ToT) & Joint Business Plan (JBP) with assigned account and drive monthly, quarterly, and annual business Plan. 
  • Operational Execution â Getting Purchase Order, executing orders, collections on time.
  • Tracking & Analysing â Fill-Rate Analysis & Intervention, Timely Settlement of Debit & Credit Notes.
  • Data Collection, Analysis & Reporting â
    • Timely Data Collection (Monthly Forecast, Off-Take, Inventory & Category Share).
    • Assist the NAM in analyzing Data to draw meaningful inferences.
    • Tracking Expiry & Returns
  • Implementation of Strategic Initiatives in JBP Accounts â
    • New Product Introduction (NPI)
    • Right Product Assortment Planning
    • Focus Brand Opportunity Assessment
    • Brand Campaigns
  • Coordinates with Internal Team (Marketing, Supply Chain, Division team etc.) for ensuring networks are on time for promotions, stocks, events, driving offtakes, etc.

Preferred Candidate:

  • Understanding of Modern Trade (Pharmacy Chain Business).
  • Should be able to handle multiple Stakeholder.
  • Pharma Marketing & Sales experience will be preferred.
  • Candidate with High Business Acumen & Drive for Numbers
  • Data Crunching and drawing inference from It. 
  • Role required to travel for 5-7 Days in a Month.


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