Senior Manager Operations

2 months ago


Pune, India timesjobs Full time
###

- **Opening**: 1 Nos.
- **Job ID**: 73716
- **Employment Type**: Full Time
- **Work Experience**: 15.0 Year(s) To 20.0 Year(s)
- **CTC Salary**: Not Disclosed by Recruiter
- **Function**: ITES / BPO / KPO / Customer Service / Operations
- **Industry**: ITES/BPO/KPO
- **Location**: Pune

#### Job Title: Senior Manager Operations

**Location**: Pune

**Job Summary:**
We are seeking a highly experienced and strategic professional to join us as a Senior Manager Operations. This role involves overseeing the end-to-end operations, driving efficiency, and ensuring the delivery of high-quality services to our clients. The Senior Manager Operations will play a pivotal role in shaping and executing the operational strategy to meet and exceed business objectives.

**Responsibilities:**

**Strategic Leadership:**
- Develop and execute a comprehensive operational strategy aligned with overall business goals.
- Provide strategic insights to senior leadership, contributing to organizational decision-making.
- Spearhead initiatives that enhance operational effectiveness, scalability, and flexibility.

**Operational Oversight:**
- Oversee and manage day-to-day operations, ensuring strict compliance with established processes and standards.
- Analyze key performance indicators (KPIs) to assess operational performance and identify improvement opportunities.
- Implement measures to enhance operational efficiency, scalability, and flexibility.
- Lead cross-functional teams to drive continuous improvement initiatives and operational excellence.
- Develop and maintain operational risk management strategies.

**Client Relationship Management:**
- Build and sustain strong relationships with key clients, understanding their evolving needs and ensuring exceptional client satisfaction.
- Collaborate with clients to identify opportunities for process optimization, innovation, and value creation.
- Act as a strategic partner to clients, providing insights and solutions that align with their business objectives.
- Conduct regular client reviews and ensure effective resolution of client concerns.

**Team Leadership:**
- Lead, mentor, and inspire a team of operations professionals, fostering a culture of collaboration, innovation, and high performance.
- Develop and implement talent development initiatives to enhance the skills and capabilities of the operations team.
- Provide effective leadership and guidance during periods of organizational change or expansion.
- Collaborate with HR for recruitment and talent acquisition to build a skilled and motivated team.
- Establish and monitor performance metrics for the operations team.

**Process Optimization:**
- Identify opportunities for process optimization and automation to improve operational efficiency.
- Collaborate closely with the Process Excellence team to implement best practices and drive continuous improvement.
- Conduct regular reviews of operational processes to ensure alignment with industry standards and client requirements.
- Champion the adoption of emerging technologies and tools to streamline operations.
- Drive innovation in operational processes through the implementation of new technologies and methodologies.

**Qualifications:**
- Bachelor's degree in [relevant field]; Master's degree preferred.
- 10 years of experience in senior management roles within business process management or a related field.
- Proven track record of driving operational excellence and delivering results.
- Strong strategic thinking and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to thrive in a dynamic and fast-paced work environment.

**Key Skills**: Senior Manager Operations, Sr. Mgr

**Company Profile:**
We specialize in providing a gamut of IT and ITES (Information Technology Enabled Services) services to our parent company and its subsidiaries. We are well-equipped with technology and business expertise to provide smarter and innovative solutions to our customers. Not only do we work with a difference; we work to make a difference.

### Available Positions in Pune:

- **IT Project Lead** (Scrum, Kanban, Scrum Master, MS Project)
- **Senior Procurement Analyst** (IT Procurement, Procurement, Procurement Analyst)
- **Manager - Compliance** (FDCPA, GLBA, SCRA)
- **Product Manager (Travel Domain)** (Travel, Business Analyst, Product Manager, Business Analysis)
- **Senior Software Developer Travel API Integrations** (GDS, API)



  • Pune, India Manager Full time

    The purpose of the Leaning & Development advisor role is to effectively coordinate learning interventions and facilitate L&D programmes within Mazars to ensure a great learning experience and compliance with the planning, delivery and evaluation of Learning & Development interventions. This role will also require hands on delivery of training as required for...


  • Pune, Maharashtra, India timesjobs Full time

    ### - Opening: 1 Nos.- Job ID: 73716- Employment Type: Full Time- Work Experience: 15.0 Year(s) To 20.0 Year(s)- CTC Salary: Not Disclosed by Recruiter- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: ITES/BPO/KPO- Location: Pune#### Job Title: Senior Manager OperationsLocation: PuneJob Summary:We are seeking a highly experienced and...


  • Pune, India 12542 Citicorp Services India Private Limited Full time

    The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to...


  • Pune, India Tether Operations Limited Full time

    Tether, the founder of the first, largest, and most widely used stablecoin USD₮, is rapidly expanding into a wide range of sectors, including secure and unstoppable communication technologies, energy production, mining, and further fintech infrastructure. All of these themes share and are deeply rooted in the principles of Bitcoin, which include...

  • Operations Manager

    2 months ago


    Pune, Maharashtra, India timesjobs Full time

    Opening: 1 Nos.Job ID: 81002Employment Type: Full TimeReference:Work Experience: 10.0 Year(s) To 15.0 Year(s)CTC Salary: Not Disclosed by RecruiterFunction: ITES / BPO / KPO / Customer Service / OperationsIndustry: ITES/BPO/KPOLocation: PuneJob Title: Operations Manager - Business Process Services (BPS)Location: Pune:We are looking for an experienced...

  • Manager Operations

    2 months ago


    Pune, India METROMAKRO Full time

    Company Description We are the preferred internal solutions partner of Metro, a € Billion international wholesaler with operations in 30 countries through 670 stores & a team of more than 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries....

  • Manager Operations

    2 months ago


    Pune, India METRO Global Solution Center IN Full time

    Job DescriptionThe Manager is responsible for driving and managing strategic change initiatives within the organization. The role involves identifying opportunities for improvement, designing innovative solutions, and leading cross-functional teams to implement these changes. The Transformation Manager has the autonomy to develop and execute transformation...

  • Senior Manager IT

    3 months ago


    Pune, India COMPANY 3 Full time

    Position Title: Senior IT Manager Reports To: VP - IT Location: Pune Work from Office Company 3/Method Inc is seeking a Senior IT Manager -WFO to help providing input and ensuring implementation of the organizational IT department and to achieve its current and future business objectives. The incumbent will also provide applicable spectrum of IT...


  • Pune, Maharashtra, India Nihilent Technologies Pvt. Ltd. Full time

    Apply for Senior Operations Engineer/Lead, Career Progress Consultants in Pune for Year of Experience on

  • Operations Manager

    2 months ago


    Pune, India Practicology Full time

    Responsibilities: ● Project Management: Manage projects across various business areas, including sales and businessdevelopment, client and account management and business operations.● Stakeholder Management: Maintain strong communication with stakeholders to ensure project goals and clientneeds are met.● Data Analysis: Utilise Google Sheets or Excel to...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Master of Business Administration Travel Percentage : 0%Job DescriptionGENERAL DUTIES & RESPONSIBILITIESAs a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front...


  • Pune, India VikingCloud Full time

    Description Operations Manager (Quality) Location: Vadodara, India Number of Positions: 1 Shift Time: UK shift About VikingCloud VikingCloud provides end-to-end security and compliance solutions to businesses all around the globe, delivering cutting-edge ways to secure networks, maintain compliance, and complete assurance testing and...


  • Pune, India DotPe Cappitals Full time

    Job Summary: We are seeking an experienced and motivated Team Lead to oversee our Lending Operations team. The ideal candidate will be responsible for managing daily operations, ensuring efficient processing of loan applications, and maintaining high levels of customer service. This role requires a strong understanding of lending processes, excellent...


  • Pune, India DotPe Cappitals Full time

    Job Summary: We are seeking an experienced and motivated Team Lead to oversee our Lending Operations team. The ideal candidate will be responsible for managing daily operations, ensuring efficient processing of loan applications, and maintaining high levels of customer service. This role requires a strong understanding of lending processes, excellent...


  • Pune, India Zendesk Full time

    Job DescriptionAs a forward-thinking organization dedicated to innovation and global expansion, Zendesk is seeking a dynamic and experienced Principal Operations Manager to join our CIO organization. In this role, you will play a pivotal part in driving our global growth and managing vendor relationships, ensuring that our strategic objectives are met.What...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Managed Service Operations Analyst Senior As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams...

  • Senior HR

    10 hours ago


    Pune, India ATTHARVA Enterprrises Full time

    Are you tired of routine HR tasks and craving more intellectual and creative challenges? Dive into thought-provoking work that truly engages your expertise with us.+ OverviewWith the Founder having 24 years of experience in Core Technology Driven IT, Attharva Enterprrises is a spin-off, dynamic startup based in Pune. We are looking out for an experienced,...

  • Senior HR

    8 hours ago


    Pune, India ATTHARVA Enterprrises Full time

    Are you tired of routine HR tasks and craving more intellectual and creative challenges? Dive into thought-provoking work that truly engages your expertise with us.+ OverviewWith the Founder having 24 years of experience in Core Technology Driven IT, Attharva Enterprrises is a spin-off, dynamic startup based in Pune. We are looking out for an experienced,...

  • Operations Executive

    3 months ago


    Pune, India Accurate Risk Manager and Insurance Brokers Pvt Ltd Full time

    **Job Specification** **Qualification**:Any Graduate **Age**:25 to 40 years **Location**:Kothrud, Pune **Experience**: 0 to 2 years **Salary**: 15k to 25k/month **Timings**: 10 am to 6.30 pm **(Monday to Saturday)** **Must own two wheeler with license** **Job Description: Commercial Officer/Underwriter** 1. Submit commercial proposals. Follow up &...


  • Pune, Maharashtra, India Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description As a forward-thinking organization dedicated to innovation and global expansion, Zendesk is seeking a dynamic and experienced Principal Operations Manager to join our CIO...