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Senior Manager Operations
2 months ago
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Opening: 1 Nos.
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Job ID: 73716
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Employment Type: Full Time
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Work Experience: 15.0 Year(s) To 20.0 Year(s)
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CTC Salary: Not Disclosed by Recruiter
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Function: ITES / BPO / KPO / Customer Service / Operations
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Industry: ITES/BPO/KPO
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Location: Pune
#### Job Title:
Senior Manager Operations
Location:
Pune
Job Summary:
We are seeking a highly experienced and strategic professional to join us as a Senior Manager Operations. This role involves overseeing the end-to-end operations, driving efficiency, and ensuring the delivery of high-quality services to our clients.
The Senior Manager Operations will play a pivotal role in shaping and executing the operational strategy to meet and exceed business objectives.
Responsibilities:
Strategic Leadership:
- Develop and execute a comprehensive operational strategy aligned with overall business goals.
- Provide strategic insights to senior leadership, contributing to organizational decisionmaking.
- Spearhead initiatives that enhance operational effectiveness, scalability, and flexibility.
Operational Oversight:
- Oversee and manage daytoday operations, ensuring strict compliance with established processes and standards.
- Analyze key performance indicators (KPIs) to assess operational performance and identify improvement opportunities.
- Implement measures to enhance operational efficiency, scalability, and flexibility.
- Lead crossfunctional teams to drive continuous improvement initiatives and operational excellence.
- Develop and maintain operational risk management strategies.
Client Relationship Management:
- Build and sustain strong relationships with key clients, understanding their evolving needs and ensuring exceptional client satisfaction.
- Collaborate with clients to identify opportunities for process optimization, innovation, and value creation.
- Act as a strategic partner to clients, providing insights and solutions that align with their business objectives.
- Conduct regular client reviews and ensure effective resolution of client concerns.
Team Leadership:
- Lead, mentor, and inspire a team of operations professionals, fostering a culture of collaboration, innovation, and high performance.
- Develop and implement talent development initiatives to enhance the skills and capabilities of the operations team.
- Provide effective leadership and guidance during periods of organizational change or expansion.
- Collaborate with HR for recruitment and talent acquisition to build a skilled and motivated team.
- Establish and monitor performance metrics for the operations team.
Process Optimization:
- Identify opportunities for process optimization and automation to improve operational efficiency.
- Collaborate closely with the Process Excellence team to implement best practices and drive continuous improvement.
- Conduct regular reviews of operational processes to ensure alignment with industry standards and client requirements.
- Champion the adoption of emerging technologies and tools to streamline operations.
- Drive innovation in operational processes through the implementation of new technologies and methodologies.
Qualifications:
- Bachelor's degree in [relevant field]; Master's degree preferred.
- 10 years of experience in senior management roles within business process management or a related field.
- Proven track record of driving operational excellence and delivering results.
- Strong strategic thinking and decisionmaking skills.
- Excellent communication and interpersonal abilities.
- Ability to thrive in a dynamic and fastpaced work environment.
Key Skills:
Senior Manager Operations, Sr. Mgr
Company Profile:
We specialize in providing a gamut of IT and ITES (Information Technology Enabled Services) services to our parent company and its subsidiaries.
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