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Operations Manager

2 months ago

Pune, Maharashtra, India timesjobs Full time
Opening:
1 Nos.

Job ID:
81002

Employment Type:

Full Time

Reference:

Work Experience:
10.0 Year(s) To 15.0 Year(s)
CTC Salary:

Not Disclosed by Recruiter
Function:

ITES / BPO / KPO / Customer Service / Operations

Industry:

ITES/BPO/KPO

Location:

Pune

Job Title:

Operations Manager - Business Process Services (BPS)

Location:

Pune

:

We are looking for an experienced Operations Manager to oversee our Business Process Services (BPS) operations.

The Operations Manager will be responsible for managing a team, ensuring operational efficiency, driving performance improvement projects, managing the transition of new business, and leading continuous improvement initiatives.

Responsibilities:

Manage day-to-day operations of the BPS team
Develop and implement operational strategies to improve efficiency, quality, and client satisfaction
Drive performance improvement projects to enhance operational effectiveness
Manage the transition of new business, ensuring smooth integration and service delivery
Monitor key performance indicators (KPIs) and implement corrective actions as needed
Lead and motivate a team of BPS professionals to achieve performance targets
Collaborate with other departments to streamline processes and drive innovation
Ensure compliance with all relevant regulations and standards
Prepare and present reports on operational performance to senior management

Requirements:

Bachelor's degree in Business Administration or a related field
Proven experience in BPS operations, with at least - 7 Years in a managerial role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Analytical mindset with problem-solving skills
Ability to thrive in a fast-paced environment

Preferred Qualifications:

Experience with process improvement methodologies such as Six Sigma or Lean
Knowledge of industry-specific regulations and standards

Key Skills :

Operations Manager, Bpo Operations
Company Profile

We specialize in providing a gamut of IT and ITES (Information Technology Enabled Services) services to our parent company and its subsidiaries.

We are well-equipped with technology and business expertise to provide smarter and innovative solutions to our customers. Not only do we work with a difference; we work to make a difference.