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Sales Operations Analyst – Sales

4 months ago

Pune, Maharashtra, India Alepo Full time

Purpose of the Role

You will contribute to the success of our sales operations by leveraging your expertise in Salesforce CRM. As a Sales Operations Analyst, you will play a critical role in supporting and optimizing our sales operations processes through the effective use of Salesforce CRM. Your primary responsibility will be to provide analytical insights, generate reports, and ensure the accuracy and integrity of our sales data within the CRM system. By collaborating closely with the sales teams, you will identify areas for improvement, implement best practices, and contribute to the overall sales strategy and performance.

If you are a detail-oriented individual with a passion for working with a global sales team, sales operations, and data analysis, we encourage you to apply for this position. Join our team and contribute to our success by leveraging Salesforce to drive sales effectiveness and improve operational efficiency.

Skill Set:

Education

Bachelor's degree in business administration, information technology, or a related field.

Industry Experience

4 to 9 years of experience in sales operations and proven experience as a Salesforce Administrator, preferably a Salesforce Certified Administrator.

Responsibilities

Sales Operational Support

  • Serve as the primary point of contact for Salesforce CRM-related queries, troubleshooting, and support for the leadership and sales team.
  • Provide weekly, monthly, and quarterly reports to support regular sales cadence meetings and quarterly sales reviews.
  • Monitor and maintain data integrity within Salesforce CRM, ensuring accurate and up-to-date information.
  • Collaborate with cross-functional teams to design, implement, and optimize sales processes, workflows, and automation within Salesforce CRM.
  • Provide training and guidance to sales representatives on Salesforce CRM functionalities, ensuring their proficiency in utilizing the system.
  • Identify and recommend system enhancements and improvements to streamline sales operations and increase efficiency.
  • Stay updated with Salesforce CRM developments, new features, and industry best practices, and proactively share knowledge with the team.
  • Work with the leadership team on the development and distribution of annual Sales Compensation Plans.

Analytics

  • Develop and generate reports and dashboards to provide insights into sales performance, pipeline analysis, forecasting, and other key metrics.
  • Analyze sales data and provide actionable insights to optimize sales strategies and drive revenue growth.
  • Present findings and recommendations to management and key stakeholders.

Salesforce Administration

  • Manage and maintain the Salesforce platform, including user setup, profiles, roles, and permissions.
  • Customize and configure Salesforce to meet business requirements, creating custom objects, fields, workflows, and validation rules.
  • Monitor data quality and integrity, perform data cleansing activities, and ensure accurate and up-to-date information within Salesforce.
  • Collaborate with stakeholders to gather requirements, implement changes, and provide ongoing support.

Marketing Automation (Good to Have)

  • Support the marketing team with Salesforce Marketing Cloud, Pardot.
  • Utilize Salesforce Pardot to create and manage email templates, lists, and segmentation.
  • Analytics: campaign performance, track key metrics, and provide recommendations for optimization.

Knowledge Areas

  • Strong understanding of Salesforce functionality, including custom objects, workflows, validation rules, and reporting.
  • Proficiency in report generation and data analysis using Salesforce reporting tools.
  • Experience in sales operations or sales analytics is highly desirable.
  • Marketing automation experience using Salesforce Pardot is a significant plus.

Added Advantages

  • Excellent analytical skills with the ability to interpret complex data and provide actionable insights.
  • Strong attention to detail and ability to prioritize and manage multiple tasks.
  • Effective communication and interpersonal skills to collaborate with cross-functional teams.
  • Self-motivated and able to work independently as well as in a team environment.