Sales Operations Coordinator
4 weeks ago
Job Title: Executive – Sales Operations
Job Type: Full Time
Job Location: India- Pune
Reporting To: Operations Manager
Work Hours: 9 hours (US Shared Operation 8:30 PM to 5:30 AM)
Main Duties and Responsibilities:
- Coordinate and Collaborate: Work closely with vendors to ensure timely delivery of items and update the Enterprise Resource Planning (ERP) system regularly.
- Sales Rep Support: Partner with Sales Representatives, Account Managers, and Inside Sales Representatives to resolve issues related to purchase orders.
- RMA and RTV Process: Process, follow up, and finalize Return Merchandise Authorization (RMA) and Return to Vendor (RTV) requests until they are closed.
- Vendor Management: Resolve vendor-related issues with the Accounts Payable team.
- Invoicing and Memo Update: Follow up with Account Managers for invoicing and update the memo accordingly.
- PO Fulfillment: Ensure that purchase orders are fulfilled and their items are committed to sales orders.
- Vendor Setup and Tax Exemption: Set up vendors and send resale certificates to obtain tax exemptions.
- Sourcing and Negotiation: Source and negotiate with vendors to secure the best deals.
- Logistics Coordination: Collaborate with the Logistics team for shipment coordination.
- Sales Order Closure: Ensure that sales orders are properly closed.
- Administrative Support: Provide administrative support to the Sales Department.
- Data Integrity: Ensure accurate data entry, including validation and integrity checks of orders in the ERP system.
- Process Improvement: Lead projects and initiatives focused on improving productivity and simplifying processes.
Requirements
Qualifications:
- Experience: 1-4 years of relevant experience.
- Relevant Experience: Having relevant experience in sales operations is highly preferred.
Skills:
- Organizational and Technical Skills: Highly organized, tech-savvy, self-starter, and great with Excel.
- Data Management Skills: Great with data management.
Personal Qualities and Behavior Traits:
- Detail-Oriented and Problem-Solving Skills: Detail-oriented, a good problem-solver, with excellent written and verbal communication skills, and the ability to thrive in a fast-paced environment.
Performance Goals:
- Learning and Pressure Management: Willing to learn, handle pressure, and manage work-life balance.
- Teamwork and Adaptability: Good teamwork and willingness to step up at critical phases for on-time delivery.
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