Senior Oracle Sales Cloud Business Analyst

3 weeks ago


Pune, Maharashtra, India Vertiv Full time
Key Responsibilities

The Oracle Sales Cloud Business Analyst will be responsible for the development and support of Oracle Sales Cloud applications. This involves being the subject matter expert for the Oracle Sales Cloud application, including its integration with other digital tools.

Support and Maintenance
  • Provide in-depth application support for Oracle Sales Cloud applications.
  • Respond to user support issues, monitor critical service requests, and escalate issues to application providers.
  • Perform regression testing and facilitate regular meetings with assigned groups.
Digital Sales Tool Deployment

Participate in the deployment of digital sales tools, including designing, building, testing, implementation, and stabilization.

Technical Expertise
  • Deep experience with Oracle Sales Cloud platform, Oracle Cloud CX (Sales and Service).
  • Knowledge of Oracle ERP systems.
  • Experience with Oracle Visual Builder (VBCS).
  • Experience with PL/SQL or MS SQL, Java, and JavaScript.
Education and Experience
  • 2-5 years of experience operating with CRM platforms, Oracle CX Cloud.
  • Bachelor's degree or equivalent.
  • International experience.
Basic Skills
  • Strong English language skills.
  • PMP or equivalent project management certification preferred.
  • Analytical and problem-solving skills required.

The ideal candidate will have a strong background in Oracle Sales Cloud and experience with digital sales tools. They will be able to work effectively with remote teams, outsourced resources, and users to complete tasks. The candidate will also have excellent communication and teamwork skills, as well as the ability to adapt to changing deadlines and workflow fluctuations.



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