Senior Consultant

2 weeks ago


Pune, Maharashtra, India Oracle Full time

Job Description:

As a Senior Consultant, you will be responsible for providing technical services and support for Oracle SBC, Unified Communications Solutions by Oracle Consulting, and other Oracle Communication products to CGBU customers.

Key Responsibilities:

  • Provide consulting technical services and support for Oracle SBC, Unified Communications Solutions by Oracle Consulting, and other Oracle Communication products.
  • Work from customer sites during all business days.
  • Plan and deploy Oracle Communications products and provide technical services.
  • Work on underlying infrastructure ranging from bare metal, virtualized, or cloud-based deployments.
  • Provide support for specialized activities, including system installation, upgrades/downgrades, system migrations, cutovers, provisioning solutions, feature activation, custom scripts creation, scaling, Heat template customizations, VNFM support.
  • Work with customers to ensure technical compatibility with third-party products required for 'turnkey' network implementations.
  • Perform onsite activities as required for supporting customers.
  • Perform duties assigned by management effectively and most efficiently to meet organizational goals.
  • Perform onsite configuration changes in Oracle SBCs, OCSDM, switches, firewalls during business hours or maintenance windows.
  • Perform onsite upgrades in Oracle SBCs, OCSDM, switches, firewalls during business hours or maintenance windows.
  • Perform Microsoft Teams user management for customers in Microsoft Central Server.
  • Analyze performance reporting, KPI, and provide suggestions for KPI improvement.
  • Act as a single point of contact, onsite, for customers' entire deployed solution.
  • Provide L2 and L3 support for any issues raised by customers or Oracle L1 team.
  • Manage a team of Level 1 Consultants.


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