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Manager Operations

4 months ago

Pune, India METROMAKRO Full time

Company Description

We are the preferred internal solutions partner of Metro, a € Billion
international wholesaler with operations in 30 countries through 670 stores
& a team of more than 93,000 people globally. Metro operates in a further
10 countries with its Food Service Distribution (FSD) business and it is thus
active in a total of 34 countries. We fuel the future of retail through our
customers across Metro by leveraging the brilliance and expertise of our
global team, and in effect, making the world a smaller place
As part of Metro Global Business Services (MGBS), Metro Business Solutions
Center (BSC) exists to foster innovation at every opportunity by adapting to
the needs of tomorrow, driving sustained business impact, and thereby,
enabling the Metro group to set the standards of the future across quality,
experience and value. At MGBS we speak 18 languages and support teams
across 30 countries.
Our goal is to deliver competitive advantage by standardizing processes,
being compliant, delivering sustainable cost effective solutions, and
empowering our colleagues to do more for our customers every day.

Job Description

The Manager is responsible for driving and managing strategic change initiatives within the organization. The role involves identifying opportunities for improvement, designing innovative solutions, and leading cross-functional teams to implement these changes. The Transformation Manager has the autonomy to develop and execute transformation plans, collaborate with senior leadership, and ensure alignment with the company's strategic goals.

Qualifications

Bachelor’s / Masters degree in Finance & Accounting, Business administration, Management, or a related field (MBA preferred)

Additional Information

Job Title: Group Manager – Finance & Accounting

Job Purpose & Freedom to Act:

The Manager is responsible for driving and managing strategic change initiatives within the organization. The role involves identifying opportunities for improvement, designing innovative solutions, and leading cross-functional teams to implement these changes. The Transformation Manager has the autonomy to develop and execute transformation plans, collaborate with senior leadership, and ensure alignment with the company's strategic goals.

Internal & External Interfaces:

Internal Interfaces: Senior Leadership TeamCountry teamsDepartment Heads (, Finance, HR, Operations, IT)Project ManagersGlobal Solution CentersReporting and Analytics TeamsPeople & Culture Business Partners External Interfaces: Vendors and Solution PartnersIndustry ConsultantsExternal AuditorsRegulatory Bodies (as needed)Clients and Customers

Key Responsibilities & Accountabilities:

Strategic Planning: Develop and implement comprehensive transformation strategies aligned with the organization's objectives.Conduct thorough assessments of current processes, systems, and structures to identify areas for improvement. Change Management: Lead change management initiatives to ensure smooth transitions and adoption of new processes and with stakeholders at all levels to communicate changes, gather feedback, and address concerns. Project Management: Oversee multiple transformation projects simultaneously, ensuring timely delivery and adherence to budgets.Utilize project management methodologies to plan, execute, and monitor project progress. Process Improvement: Analyze and redesign business processes to enhance efficiency, reduce costs, and improve service delivery.Implement best practices and industry standards to drive continuous improvement. Performance Monitoring: Establish key performance indicators (KPIs) to measure the success of transformation initiatives.Prepare and present regular reports to senior leadership on progress, risks, and outcomes. Team Leadership: Build and lead cross-functional teams, fostering a collaborative and high-performance culture.Provide coaching and mentorship to team members, ensuring professional growth and development. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders.Facilitate workshops, meetings, and presentations to engage stakeholders and drive consensus. Governance & Compliance: Ensure all transformation initiatives comply with relevant regulatory requirements and organizational policies.Implement governance frameworks to monitor and control project activities. Business Partnering :Collaborate with business units to understand their needs, challenges, and as a strategic advisor to business leaders, providing insights and recommendations for achieving business strong partnerships with key stakeholders to drive alignment and support for transformation initiatives.

Required Functional Skills / Needed Experiences:

Functional Skills: Strong analytical and problem-solving skillsProficiency in project management tools and methodologiesExcellent communication and interpersonal skillsAbility to lead and motivate diverse teamsKnowledge of process improvement frameworks (, Lean, Six Sigma)Financial acumen and budget management skillsProficiency in data analysis tools
Required Experiences: Bachelor’s / Masters degree in Finance & Accounting, Business administration, Management, or a related field (MBA preferred)E2E Domain expertise for S2P & O2CMinimum of 5-7 years of experience in a transformation, change management, or project management roleDemonstrated experience in leading large-scale transformation projectsExperience in a shared services or centralized process environmentFamiliarity with industry best practices and emerging trends in transformation and change managementProven track record of successful stakeholder engagement and relationship managementExperience with ELT modules and applications