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Manager Operations

4 months ago

Pune, India METRO Global Solution Center IN Full time
Job Description

The Manager is responsible for driving and managing strategic change initiatives within the organization. The role involves identifying opportunities for improvement, designing innovative solutions, and leading cross-functional teams to implement these changes. The Transformation Manager has the autonomy to develop and execute transformation plans, collaborate with senior leadership, and ensure alignment with the company's strategic goals.


Qualifications

Bachelor’s / Masters degree in Finance & Accounting, Business administration, Management, or a related field (MBA preferred)



Additional Information

Job Title: Group Manager – Finance & Accounting

Job Purpose & Freedom to Act:

The Manager is responsible for driving and managing strategic change initiatives within the organization. The role involves identifying opportunities for improvement, designing innovative solutions, and leading cross-functional teams to implement these changes. The Transformation Manager has the autonomy to develop and execute transformation plans, collaborate with senior leadership, and ensure alignment with the company's strategic goals.

Internal & External Interfaces:

  • Internal Interfaces:
    • Senior Leadership Team
    • Country teams
    • Department Heads (e.g., Finance, HR, Operations, IT)
    • Project Managers
    • Global Solution Centers
    • Reporting and Analytics Teams
    • People & Culture Business Partners
  • External Interfaces:
    • Vendors and Solution Partners
    • Industry Consultants
    • External Auditors
    • Regulatory Bodies (as needed)
    • Clients and Customers

Key Responsibilities & Accountabilities:

  1. Strategic Planning:
    • Develop and implement comprehensive transformation strategies aligned with the organization's objectives.
    • Conduct thorough assessments of current processes, systems, and structures to identify areas for improvement.
  2. Change Management:
    • Lead change management initiatives to ensure smooth transitions and adoption of new processes and technologies.
    • Engage with stakeholders at all levels to communicate changes, gather feedback, and address concerns.
  3. Project Management:
    • Oversee multiple transformation projects simultaneously, ensuring timely delivery and adherence to budgets.
    • Utilize project management methodologies to plan, execute, and monitor project progress.
  4. Process Improvement:
    • Analyze and redesign business processes to enhance efficiency, reduce costs, and improve service delivery.
    • Implement best practices and industry standards to drive continuous improvement.
  5. Performance Monitoring:
    • Establish key performance indicators (KPIs) to measure the success of transformation initiatives.
    • Prepare and present regular reports to senior leadership on progress, risks, and outcomes.
  6. Team Leadership:
    • Build and lead cross-functional teams, fostering a collaborative and high-performance culture.
    • Provide coaching and mentorship to team members, ensuring professional growth and development.
  7. Stakeholder Engagement:
    • Build and maintain strong relationships with internal and external stakeholders.
    • Facilitate workshops, meetings, and presentations to engage stakeholders and drive consensus.
  8. Governance & Compliance:
    • Ensure all transformation initiatives comply with relevant regulatory requirements and organizational policies.
    • Implement governance frameworks to monitor and control project activities.
  9. Business Partnering:
    • Collaborate with business units to understand their needs, challenges, and opportunities.
    • Serve as a strategic advisor to business leaders, providing insights and recommendations for achieving business objectives.
    • Foster strong partnerships with key stakeholders to drive alignment and support for transformation initiatives.

 

Required Functional Skills / Needed Experiences:

  • Functional Skills:
    • Strong analytical and problem-solving skills
    • Proficiency in project management tools and methodologies
    • Excellent communication and interpersonal skills
    • Ability to lead and motivate diverse teams
    • Knowledge of process improvement frameworks (e.g., Lean, Six Sigma)
    • Financial acumen and budget management skills
    • Proficiency in data analysis tools

  • Required Experiences:
    • Bachelor’s / Masters degree in Finance & Accounting, Business administration, Management, or a related field (MBA preferred)
    • E2E Domain expertise for S2P & O2C
    • Minimum of 5-7 years of experience in a transformation, change management, or project management role
    • Demonstrated experience in leading large-scale transformation projects
    • Experience in a shared services or centralized process environment
    • Familiarity with industry best practices and emerging trends in transformation and change management
    • Proven track record of successful stakeholder engagement and relationship management
    • Experience with ELT modules and applications