Associate Engagement Manager

3 weeks ago


Trivandrum, India Quantiphi Full time

Job Description

Role: Associate Engagement Manager

Experience Level: 5-7 Years

Work location: Trivandrum/Thiruvananthapuram (Hybrid)


Role & Responsibilities:

Your responsibilities will include:

  • Should be responsible for managing & refining the Managed Services strategy.
  • Help develop and monitor the Managed Services business plan
  • Manage the overall Governance for Managed Services team (e.g. Ensure regular updates on tasks SOP’s, artifacts, templates, checklist, distribution list, service POC to reachout, Escalation Matrix, Daily & Weekly sync & MOM etc.)
  • Participate in management & client meetings for regular updates.
  • Create monthly reports on progress of the projects for Customer & Management review.
  • Ensure to keep the Team motivated to handle the 24X7 support activities.
  • Connect with the team members to understand the concerns raised & work towards addressing them.
  • Work with the sales team to help identify and sell Managed Services opportunities.
  • Advice clients & create a positive experience for clients.
  • Raise invoices every month & track all the payments.
  • Ensure the contract is carried out correctly.
  • Support Managed Services offering, deal pricing and quality oversight
  • Ensure the training plans are prepared & the Team is upskilled to handle the Infrastructure & Data projects.


Skills Required:

You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven Associate Engagement Manager - Managed Services

individuals willing to learn on the go would be preferred.

  • Minimum of 3-5 years of work experience in managed services or operations environment & exceptional client service experience.
  • Proficiency in working in support projects with exposure to any of the cloud environments.
  • Having experience in Google Cloud Platform will be preferable.
  • Good executive presence & ability to communicate/negotiate effectively with clients
  • Great organizational skills, ability to work independently or team with others as required
  • Develop and maintain relationships to efficiently leverage expertise
  • Experience with IT Service Management (ITSM) processes and tools like Service management, Incident Management, BCP/DR etc.
  • Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
  • Sound judgment regarding confidential and sensitive matters
  • Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
  • Confidence with numbers and financial analysis
  • Proficiency in Google/Microsoft office suite
  • Ability to juggle multiple projects at once
  • Ability to quickly solve problems with a positive upbeat attitude


  • Trivandrum, India Quantiphi Full time

    Job DescriptionRole: Associate Engagement ManagerExperience Level: 5-7 YearsWork location: Trivandrum/Thiruvananthapuram (Hybrid)Role & Responsibilities:Your responsibilities will include:Should be responsible for managing & refining the Managed Services strategy.Help develop and monitor the Managed Services business planManage the overall Governance for...


  • Trivandrum, India Quantiphi Full time

    Job Description Role: Associate Engagement Manager Experience Level: 5-7 Years Work location: Trivandrum/Thiruvananthapuram (Hybrid) Role & Responsibilities: Your responsibilities will include: Should be responsible for managing & refining the Managed Services strategy. Help develop and monitor the Managed Services business plan Manage the...

  • Engagement Manager

    1 month ago


    Trivandrum, India Quantiphi Full time

    Job Description Role: Associate Engagement Manager Experience Level: 5-7 Years Work location: Trivandrum/Thiruvananthapuram (Hybrid) Role & Responsibilities: Your responsibilities will include: Should be responsible for managing & refining the Managed Services strategy. Help develop and monitor the Managed Services business plan Manage the overall...


  • Trivandrum, India Guidehouse Full time

    Job Family:EBO Accounts Receivable (India), EBO General (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:Plans, monitors, direct and evaluate Associates production. Ensures that schedules are met and communicates with VP, and Associates Operations if situations occur that hinder meeting deadlines.If system issues or other emergencies delay...


  • Trivandrum, India Max Life Insurance Full time

    KEY RESPONSIBILITIES:-Relationship Management with the Axis Bharat Bank & MAB Regional Leaders. Drive the sales through Bharat Bank & MAB CustomersOverseeing complete Bharat Bank & MAB business operations for the Region, forecasting monthly/ annual business targets, & executing them in a given time frame. Providing a growth-driven environment to the...

  • Manager AR

    3 days ago


    Trivandrum, India Guidehouse Full time

    Job Family:EBO Accounts Receivable (India)Travel Required:NoneClearance Required:NoneEssential Duties and ResponsibilitiesEstablishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.Day-to-day operations (Plan, monitor, direct and evaluate Associates production).People Management (Work...

  • Sales Manager

    1 week ago


    Trivandrum, India BuildNext Full time

    Company DescriptionBuildNext is a tech-enabled home-builder that offers branded home design and build solutions. With the help of robust technology like Virtual Reality, we provide customers with the ability to visualize their dream homes. Our PRO app allows customers to track their build progress anytime, anywhere. We pride ourselves on designing and...


  • Trivandrum, India Envestnet | Yodlee Full time

    DescriptionEnvestnet is seeking a passionate and talented Associate Lead Engineer - System Administrationto join our Enterprise Services team.Envestnet, Inc. (NYSE: ENV) is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative technology, solutions, and...


  • Trivandrum, India YOUGotaGift Full time

    As a member of the Product Management team, you’ll get a chance to closely work with the Core Product team to build innovative products in the Gift Cards industry for direct consumers and corporates, through a deep understanding of our platform capabilities and product data analytics. You’ll be responsible for turning research into strategic...


  • Trivandrum, India Nissan Motor Full time

    ResponsibilitiesWill play an important business-facing role by being a point of contact for Engineering PDM/CAD area needs within Nissan Digital.Will ensure that all requests are prioritized, addressed and resolved in a timely manner.Work closely with business and document requirements for projects in CAD & Engineering domain of Nissan R&D.Play a role in...

  • HR Manager

    4 days ago


    Trivandrum, India CONNECTING 2 WORK Full time

    Job DescriptionWe are looking for an HR Manager to oversee all aspects of human resources practices and processes.ResponsibilitiesDevelop and implement HR strategies and initiatives aligned with the overall business strategyBridge management and employee relations by addressing demands, grievances or other issuesManage the recruitment and selection...


  • Trivandrum, India Terumo BCT Full time

    Job Band:Job Band 7 (JB7)Hiring Manager:Lawrence JoyLead Recruiter:Tino ManimuthuCountry:IndiaOur ability to grow, develop new capabilities and serve even more patients around the world depends on associates like you, who are passionate about our mission. Thank you for considering this new opportunity to further unlock your potential.JOB TITLE: National...


  • Trivandrum, India Nissan Digital India LLP Full time

    Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan. Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are...

  • Senior Manager

    1 week ago


    Trivandrum, India Envestnet | Yodlee Full time

    DescriptionSenior Manager of Solutions Architecture ResponsibilitiesDefine standards and best practices for solutions developed on the AWS cloud platformLead regular reviews of AWS cloud architectures with development teams to ensure standards and best practices are being effectively implementedDesign AWS architectures to solve business problems...

  • Assistant Manager

    2 weeks ago


    Trivandrum, India Guidehouse Full time

    Job Family:GIC General (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:The AML Triage team performs AML alert reviews and seeks to mitigate risks associated to financial crimes and potentially suspicious activity. They apply research and analytic techniques to digest complex information sets in order to make logical and adequately...


  • Trivandrum, India Lenskart.com Full time

    Location: Trivandrum, Cochin, Kottayam, Kannur(Kerala)/Bangalore, Hyderabad, Gulbarga, Vizag.You, as an Area Manager, play a critical role to lead diverse teams at store level who are in turn responsible in providing the best customer experience to Lenskart customers as well as revenue generation. You are the facilitator of growth, responsible to build...


  • Trivandrum, India Junior Dec 25 Pvt Ltd Full time

    B2C Business Development ManagerLocation: TrivandrumSalary: ₹20,000 to ₹30,000 per monthAbout JuniorDec25:JuniorDec25, a leading name in the edutech sector, is dedicated to providing innovative and impactful learning solutions. We're on a mission to transform the educational landscape by integrating technology with learning in exciting, new ways.Position...


  • Trivandrum, India Hilton Garden Inn Trivandrum Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Transition Managers

    3 weeks ago


    Trivandrum, India Tata Elxsi Full time

    Transition Managers (Consolidation Programs)Tata Elxsi’s strong domain expertise in Media and Communications, complemented with our experience in delivering vertically industry use cases, enable customers to differentiate and win. We offer integrated services from research and strategy to electronics and mechanical design, software development, validation,...

  • Product Manager

    5 days ago


    Trivandrum, India Nissan Motor Full time

    Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan.Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed...