Engagement Manager

4 weeks ago


Trivandrum, India Quantiphi Full time

Job Description
Role: Associate Engagement Manager
Experience Level: 5-7 Years
Work location: Trivandrum/Thiruvananthapuram (Hybrid)

Role & Responsibilities:
Your responsibilities will include:
Should be responsible for managing & refining the Managed Services strategy.
Help develop and monitor the Managed Services business plan
Manage the overall Governance for Managed Services team (e.g. Ensure regular updates on tasks SOP’s, artifacts, templates, checklist, distribution list, service POC to reachout, Escalation Matrix, Daily & Weekly sync & MOM etc.)
Participate in management & client meetings for regular updates.
Create monthly reports on progress of the projects for Customer & Management review.
Ensure to keep the Team motivated to handle the 24X7 support activities.
Connect with the team members to understand the concerns raised & work towards addressing them.
Work with the sales team to help identify and sell Managed Services opportunities.
Advice clients & create a positive experience for clients.
Raise invoices every month & track all the payments.
Ensure the contract is carried out correctly.
Support Managed Services offering, deal pricing and quality oversight
Ensure the training plans are prepared & the Team is upskilled to handle the Infrastructure & Data projects.

Skills Required:
You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven Associate Engagement Manager - Managed Services
individuals willing to learn on the go would be preferred.
Minimum of 3-5 years of work experience in managed services or operations environment & exceptional client service experience.
Proficiency in working in support projects with exposure to any of the cloud environments.
Having experience in Google Cloud Platform will be preferable.
Good executive presence & ability to communicate/negotiate effectively with clients
Great organizational skills, ability to work independently or team with others as required
Develop and maintain relationships to efficiently leverage expertise
Experience with IT Service Management (ITSM) processes and tools like Service management, Incident Management, BCP/DR etc.
Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
Sound judgment regarding confidential and sensitive matters
Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
Confidence with numbers and financial analysis
Proficiency in Google/Microsoft office suite
Ability to juggle multiple projects at once
Ability to quickly solve problems with a positive upbeat attitude



  • Trivandrum, India Quantiphi Full time

    Job DescriptionRole: Associate Engagement ManagerExperience Level: 5-7 YearsWork location: Trivandrum/Thiruvananthapuram (Hybrid)Role & Responsibilities:Your responsibilities will include:Should be responsible for managing & refining the Managed Services strategy.Help develop and monitor the Managed Services business planManage the overall Governance for...


  • Trivandrum, India Quantiphi Full time

    Job Description Role: Associate Engagement Manager Experience Level: 5-7 Years Work location: Trivandrum/Thiruvananthapuram (Hybrid)Role & Responsibilities: Your responsibilities will include: Should be responsible for managing & refining the Managed Services strategy. Help develop and monitor the Managed Services business plan Manage the overall Governance...


  • Trivandrum, India Quantiphi Full time

    Job Description Role: Associate Engagement Manager Experience Level: 5-7 Years Work location: Trivandrum/Thiruvananthapuram (Hybrid)Role & Responsibilities: Your responsibilities will include: Should be responsible for managing & refining the Managed Services strategy. Help develop and monitor the Managed Services business plan Manage the overall Governance...


  • Trivandrum, India Quantiphi Full time

    Job Description Role: Associate Engagement Manager Experience Level: 5-7 Years Work location: Trivandrum/Thiruvananthapuram (Hybrid) Role & Responsibilities: Your responsibilities will include: Should be responsible for managing & refining the Managed Services strategy. Help develop and monitor the Managed Services business plan Manage the...

  • HR Manager

    1 day ago


    Trivandrum, India CONNECTING 2 WORK Full time

    Job DescriptionWe are looking for an HR Manager to oversee all aspects of human resources practices and processes.ResponsibilitiesDevelop and implement HR strategies and initiatives aligned with the overall business strategyBridge management and employee relations by addressing demands, grievances or other issuesManage the recruitment and selection...


  • Trivandrum, India Max Life Insurance Full time

    KEY RESPONSIBILITIES:-Relationship Management with the Axis Bharat Bank & MAB Regional Leaders. Drive the sales through Bharat Bank & MAB CustomersOverseeing complete Bharat Bank & MAB business operations for the Region, forecasting monthly/ annual business targets, & executing them in a given time frame. Providing a growth-driven environment to the...


  • Trivandrum, India Hyve Full time

    Job Responsibilities: ·        Oversee intake and execution workflow for digital marketing and lead generation activities in partnership with cross-functional internal stakeholders ·        Generate leads from every possible source while controlling overall ROI and manage monthly, quarterly and annual budgets for the Marketing...


  • Trivandrum, India Junior Dec 25 Pvt Ltd Full time

    B2C Business Development ManagerLocation: TrivandrumSalary: ₹20,000 to ₹30,000 per monthAbout JuniorDec25:JuniorDec25, a leading name in the edutech sector, is dedicated to providing innovative and impactful learning solutions. We're on a mission to transform the educational landscape by integrating technology with learning in exciting, new ways.Position...

  • Product Manager

    2 days ago


    Trivandrum, India Nissan Motor Full time

    Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan.Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed...


  • Trivandrum, India Msigma Gokulam Full time

    Company DescriptionMsigma Gokulam Pvt Ltd. is an online academy dedicated to creating a unique learning platform focused on the effectiveness of learning rather than redundant syllabus-based learning. Our aim is to make every second spent on our platform worth it for our students.Job description -Msigma Gokulam is an ed-tech company rooted in the engineering...


  • Trivandrum, India Junior Dec 25 Pvt Ltd Full time

    B2C Business Development ManagerLocation: TrivandrumSalary: ₹20,000 to ₹30,000 per monthAbout JuniorDec25:JuniorDec25, a leading name in the edutech sector, is dedicated to providing innovative and impactful learning solutions. We're on a mission to transform the educational landscape by integrating technology with learning in exciting, new ways.Position...

  • Assistant Manager

    7 days ago


    Trivandrum, India Allianz Full time

    Designation : Assistant Manager - Training (Motor Claims )Experience : 06 to 12 yearsQualification : Graduate Job Location : Trivandrum & Pune Qualifications and Skillset :1 .Candidate should have experience in a process-training delivery role, preferably in the insurance sector with Home & Motor insurance exposure.2.Excellent command (both verbal and...

  • Assistant Manager

    6 days ago


    Trivandrum, India Allianz Full time

    Designation : Assistant Manager - Process Training (Motor Claims ) Experience : 06 to 12 years Qualification : Graduate Job Location : Trivandrum Qualifications and Skillset : 1 .Candidate should have experience in a process-training delivery role, preferably in the insurance sector with Home & Motor insurance exposure. 2.Felexibility to work in...

  • Assistant Manager

    6 days ago


    Trivandrum, India Allianz Full time

    Designation : Assistant Manager - Process Training (Motor Claims )Experience : 06 to 12 yearsQualification : GraduateJob Location : Trivandrum Qualifications and Skillset :1 .Candidate should have experience in a process-training delivery role, preferably in the insurance sector with Home & Motor insurance exposure.2.Felexibility to work in rotational...

  • OIC Developer

    3 weeks ago


    Trivandrum, India Oracle Full time

    An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to...


  • Trivandrum, India CONNECTING 2 WORK Full time

    Responsibilities:• Primary responsibility is to generate quality leads and ensure increased occupancy inthe existing and new facilities.• Establish positioning, identify target audiences, and develop marketing plans withspecific objectives across different channels and segments• Lead the execution of marketing programs from start to finish, leveraging...


  • Trivandrum, India Toonz Media Group Full time

    We're looking for a passionate and results-oriented Digital Ads Specialist to join our growing team!In this role, you'll leverage your expertise in campaign development, social media advertising, search engine advertising, content creation, and data analysis to drive brand awareness, engagement, and conversions across various digital channels. You'll stay...


  • Trivandrum, India Guidehouse Full time

    Job Family:Design & Production (India)Travel Required:NoneClearance Required:NoneYou will champion design thinking across formats creating fun, diverse and engaging content across promotional digital products and web properties, that inform and engage our users. These include designing both static and animated banners across desktop and mobile for all...


  • Trivandrum, India Guidehouse Full time

    Job Family:Design & Production (India)Travel Required:NoneClearance Required:NoneYou will champion design thinking across formats creating fun, diverse and engaging content across promotional digital products and web properties, that inform and engage our users. These include designing both static and animated banners across desktop and mobile for all...


  • Trivandrum, India Advery Marketing Full time

    Job Description:As the Meta Advertisement Specialist, you will be responsible for overseeing and optimizing meta advertising campaigns across platforms such as Facebook and Instagram. You will leverage your expertise in digital marketing and platform-specific tools to create engaging campaigns that drive results for our clients. Additionally, you will manage...