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Associate Engagement Manager
4 months ago
Role & Responsibilities:Your responsibilities will include:Should be responsible for managing & refining the Managed Services strategy.Help develop and monitor the Managed Services business planManage the overall Governance for Managed Services team (e.g. Ensure regular updates on tasks SOP’s, artifacts, templates, checklist, distribution list, service POC to reachout, Escalation Matrix, Daily & Weekly sync & MOM etc.)Participate in management & client meetings for regular updates.Create monthly reports on progress of the projects for Customer & Management review.Ensure to keep the Team motivated to handle the 24X7 support activities.Connect with the team members to understand the concerns raised & work towards addressing them.Work with the sales team to help identify and sell Managed Services opportunities.Advice clients & create a positive experience for clients.Raise invoices every month & track all the payments.Ensure the contract is carried out correctly.Support Managed Services offering, deal pricing and quality oversightEnsure the training plans are prepared & the Team is upskilled to handle the Infrastructure & Data projects.
Skills Required:You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven
Associate Engagement Manager - Managed Servicesindividuals willing to learn on the go would be preferred.Minimum of 3-5 years of work experience in managed services or operations environment & exceptional client service experience.Proficiency in working in support projects with exposure to any of the cloud environments.Having experience in Google Cloud Platform will be preferable.Good executive presence & ability to communicate/negotiate effectively with clientsGreat organizational skills, ability to work independently or team with others as requiredDevelop and maintain relationships to efficiently leverage expertiseExperience with IT Service Management (ITSM) processes and tools like Service management, Incident Management, BCP/DR etc.Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgroundsSound judgment regarding confidential and sensitive mattersProven ability to meet multiple and/or unexpected deadlines in a demanding environmentConfidence with numbers and financial analysisProficiency in Google/Microsoft office suiteAbility to juggle multiple projects at onceAbility to quickly solve problems with a positive upbeat attitude
