Manager- Expansion
2 weeks ago
Ways of working - Work from office (Bangalore)
Travel: Willingness to travel extensively across Pan India.
About Swiggy
Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
Job Summary
The Expansion Manager / New Store Opening & Operations Mgr will play a key role in ensuring the successful opening of new stores including planning, preparation, and execution of new store openings, hiring, training, and onboarding team members and maintaining operational excellence across existing locations.
Key Responsibilities:
1. New Store Openings: Assist with the planning, preparation, and execution of new store openings, including hiring, training, and onboarding team members.
2. Operations Management: Ensure operational excellence across existing locations, including managing inventory, controlling labor costs, and maintaining high levels of customer satisfaction.
3. Team Management: Supervise and motivate team members to achieve operational goals, including providing coaching, feedback, and recognition.
4. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements, including health and safety standards.
5. Training: Develop and deliver training programs to team members, including onboarding, operational procedures, and customer service standards.
Qualifications & Skills:
- Experience: 5-10 years in retail expansion, F & B, project management,
- Retail Market Knowledge: Strong understanding of QSR & retail markets, Training, Hiring, Ops Excellence, and store operations.
- Program Management: Experience handling multiple store launches simultaneously.
- Financial Acumen: Expertise in budget management and cost control, accruals.
- Well versed with Layout optimization to run smooth operations.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law.
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