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Retail Expansion Manager

1 week ago

Bengaluru, Karnataka, India Swiggy Full time
About Swiggy
As India's leading on-demand delivery platform, Swiggy is committed to delivering fast, seamless, and reliable delivery experiences to millions of customers across the country. With a tech-first approach to logistics and a solution-first approach to consumer demands, we offer unparalleled convenience to our customers.
We are built on the back of robust ML technology and fueled by terabytes of data processed every day. From starting out as a hyperlocal food delivery service in 2014 to becoming India's leading on-demand convenience platform today, our capabilities result in lightning-fast delivery for customers and a productive experience for our employees.

Job Description
The Store Operations Specialist / Expansion Manager will be responsible for ensuring the successful opening of new stores, including planning, preparation, and execution of new store openings. This role involves hiring, training, and onboarding team members, maintaining operational excellence across existing locations, and supervising and motivating team members to achieve operational goals.

Responsibilities:
  1. New Store Openings: Plan, prepare, and execute new store openings, including hiring, training, and onboarding team members.
  2. Operations Management: Ensure operational excellence across existing locations, including managing inventory, controlling labor costs, and maintaining high levels of customer satisfaction.
  3. Team Management: Supervise and motivate team members to achieve operational goals, providing coaching, feedback, and recognition.
  4. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements, including health and safety standards.
  5. Training: Develop and deliver training programs to team members, including onboarding, operational procedures, and customer service standards.