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Technical Support Representative

2 months ago

Kochi, India BIM POS UAE Full time
Company Description

BIM POS is a provider of a full spectrum of point-of-sale, ERP, and IT solutions for hospitality and retail management. Our solutions range from front-end point of service tools to back-office operation management systems, focusing on innovating features for day-to-day business operations. With over 12 countries and a 96% customer retention rate, we aim to revolutionize business management with professional service.

Role Description

This is a full-time on-site role for a Technical Support Representative at BIM POS UAE located in Kochi. The Technical Support Representative will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, troubleshooting issues, and utilizing analytical skills.

Qualifications
  • Customer Support and Customer Satisfaction skills
  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively
  • Experience in IT support or a related field
  • Certifications in relevant technical areas are a plus