Service Desk Representative

1 month ago

Kochi, India Veriday Inc. Full time

We are looking to hire a **Service Desk Representative **to join our growing company for a full time employment. As a member of the **Client Support team** you will be responsible for providing exceptional technical support and assistance related to our digital content management system (Digital Agent). You will be the first point of contact for customers seeking help with content management changes and/or issues. You will play a crucial role in ensuring the smooth operation and accessibility of digital content for the customer. Your expertise in troubleshooting, training, and proactive support will contribute to efficient management and client satisfaction.

This is a Remote/Hybrid position working out of our Cochin Development Center.

**We are looking for high-performing individuals who will**:

- Collaborate with other disciplines across Customer Service, Engineering, UX, and Product to design and develop solutions
- Agile and innovative, who can thrive in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving industry.
- Problem solvers with the ability to analyze and prioritize to meet business objectives.

**What will you do?**
- Provides first-line support of triage queue and ticket management using our online client ticket tracking systems (ZenDesk / Jira).
- Follow up with other support staff involved in resolution to ensure requests are resolved and the customer communication is complete.
- Adhere to and supports Veriday’s corporate standards, service levels, policies, and procedures
- Perform content updates in **Digital Agent** on the behalf of the customer for those that have purchased the premium service.
- Maintain and protect confidentiality regarding all aspects of corporate and client information.
- Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

**What do you need to succeed?**
- Proven experience in providing technical support or help desk assistance in a digital content management environment.
- Familiarity with content management systems (CMS) and digital asset management (DAM) platforms.
- Strong troubleshooting and problem-solving skills, with keen attention to detail.
- Excellent communication skills, both written and verbal, to effectively interact with users and team members.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in documenting support processes and creating user manuals.
- Hands-on experience with HTML, CSS and Javascript. Other web technologies are a plus.
- A customer-centric approach with a passion for providing outstanding service.

We offer a competitive salary, casual work space, and great people to collaborate with. If this job sounds perfect for you, please apply.

  • Bilingual Service Desk Representative

    2 months ago

    Kochi, Kerala, India Veriday Inc. Full time

    We are looking to hire a **Bilingual (English/French) Service Desk Representative** to join our growing company for a full-time employment. As a member of the Client Support team you will be responsible for providing exceptional technical support and assistance related to our digital content management system (**Digital Agent**) At the forefront of our...

  • Front Desk Receptionist

    2 months ago

    Kochi, India Express Transports Full time

    We are looking for a pleasant front desk representative for our salon to undertake all receptionist and clerical duties at the desk for our main entrance. You will be the face of the "salon" for all premium visitors and the first impression we make. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹25,000.00 - ₹35,000.00 per...

  • Help Desk Coordinator

    2 weeks ago

    Kochi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary:TheService Desk Coordinatoris responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently.Main Responsibilities:Team Supervision :Manage a team of service desk technicians...

  • Help Desk Coordinator

    3 weeks ago

    Kochi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Main Responsibilities: Team Supervision : Manage a team of service desk...

  • Help Desk Coordinator

    2 weeks ago

    kochi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary:The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently.Main Responsibilities:Team Supervision :Manage a team of service desk...

  • Help Desk Coordinator

    2 weeks ago

    Kochi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Main Responsibilities: Team Supervision : Manage a team of service desk...

  • Help Desk Coordinator

    1 month ago

    Kochi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary:The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently.Main Responsibilities:Team Supervision:Manage a team of service desk technicians...

  • Help Desk Coordinator

    2 weeks ago

    Kochi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary:The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently.Main Responsibilities:Team Supervision:Manage a team of service desk technicians...

  • Help Desk Coordinator

    1 month ago

    Kochi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary:The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently.Main Responsibilities:Team Supervision:Manage a team of service desk technicians...

  • Help Desk Coordinator

    2 weeks ago

    Kochi, India Soffit Infrastructure Services (P) Ltd Full time

    Job Summary:The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently.Main Responsibilities:Team Supervision:Manage a team of service desk technicians...

  • Customer Service Representative

    4 weeks ago

    Kochi, India Teamsource Enterprises Full time

    One of our leading client for working with an educational services is urgently looking for a **Female customer service representatives **for their Kochi head office. Education: Any Graduate Gender**:Female** Experience: Minimum 2 plus years experience. Desired skill **Fluency in English language mandatory,** Hindi speaking knowledge, MS office, Typing...

  • Guest Service Associate

    2 months ago

    Kochi, India Miletia Guide Solutions PVT LTD Full time

    Hiring for reputed 5 star Resort **Location : Munnar** **Minimum 1 Year to 2 year Experience in same Profile** **Food and Accomdation provided** - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. -...

  • Customer Service Representative

    4 days ago

    Kochi, India Teamsource Enterprises Full time

    One of our leading client for working with an educational services is urgently looking for a **Female customer service representatives ** for their Kochi head office. Education: Any Graduate Gender**:Female** Experience: Minimum 2 plus years experience in Sales/Admin/Operations. Responsibilities' Desired skill **Fluency in English language mandatory,**...

  • Guest Service Associate(Female)

    2 weeks ago

    Kochi, India Travancore court Full time

    **Guest service representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters.** **Salary**: ₹8,873.41 - ₹25,637.31 per month **Benefits**: - Food provided - Health insurance -...

  • Customer Service Representative

    1 week ago

    Kochi, India HOMPAC FINE FURNITURE Full time

    **Customer Relation / Customer Service Representative** **Duties and Responsibilities** - Work as a frontline of support to clients. - Provide needful information to the clients. - Answering phone calls and Respond appropriately. - Checking delivery status of product and Processing Payments from customers. - Ensure that customers are satisfied with products...

  • Front Office Assistant

    2 months ago

    Kochi, India IBI Fitness Full time

    Front Desk Representative responsibilities include: - Keeping front desk tidy and presentable with all necessary material - Greeting and welcoming desks as they approach the front desk - Answering questions and addressing complaints - **Hiring a Front Desk Representative? **_ **Job brief** We are looking for a pleasant **Front Desk Representative **to...

  • Front Office Assistant

    5 hours ago

    Kochi, India IBI Fitness Full time

    Front Desk Representative responsibilities include: - Keeping front desk tidy and presentable with all necessary material - Greeting and welcoming desks as they approach the front desk - Answering questions and addressing complaints - **Hiring a Front Desk Representative? **_ **Job brief** We are looking for a pleasant **Front Desk Representative **to...

  • Front Desk Executive

    2 months ago

    Kochi, India Milestone Career Planner Full time

    one of the leading hotel establishment dedicated to providing exceptional guest experiences. With a commitment to service excellence and attention to detail, we strive to create a warm and welcoming atmosphere for our guests. We are currently seeking a dynamic and customer-focused individual to join our team as a Front Desk...

  • Front Desk Executive

    5 hours ago

    Kochi, India Milestone Career Planner Full time

    one of the leading hotel establishment dedicated to providing exceptional guest experiences. With a commitment to service excellence and attention to detail, we strive to create a warm and welcoming atmosphere for our guests. We are currently seeking a dynamic and customer-focused individual to join our team as a Front Desk...

  • Front Desk Executive

    1 week ago

    Kochi, India Sapphire Club Hotels Full time

    **Job brief** We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work...