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Front Desk Executive
2 months ago
one of the leading hotel establishment dedicated to providing exceptional guest experiences. With a commitment to service excellence and attention to detail, we strive to create a warm and welcoming atmosphere for our guests. We are currently seeking a dynamic and customer-focused individual to join our team as a Front Desk Executive.
**Responsibilities**:
Guest Reception:
Greet guests upon arrival and ensure a smooth check-in process.
Provide information about hotel services, amenities, and policies.
Handle guest inquiries and resolve issues promptly and professionally.
Reservation Management:
Manage and update reservation systems.
Assist guests with booking, cancellations, and modifications.
Ensure accurate and up-to-date room availability information.
Administrative Tasks:
Maintain a neat and organized front desk area.
Complete check-out procedures efficiently, including billing and payment processing.
Concierge Services:
Offer recommendations and assistance for local attractions, dining, and transportation.
Arrange for special requests and amenities for guests.
Collaboration:
Coordinate with other hotel departments to fulfill guest requests and resolve issues.
Communicate effectively with housekeeping, maintenance, and management teams.
Security and Safety:
Monitor and ensure the security of the lobby area.
Follow safety protocols and assist in emergency situations.
Qualifications:
Proven experience in a customer service or hospitality role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in using hotel management software and reservation systems.
Ability to remain calm and professional in high-pressure situations.
Knowledge of local attractions and services is a plus.
Education and Experience:
High school diploma or equivalent.
Previous experience in a front desk or customer service role is preferred.
**Benefits**:
Competitive salary
Health and dental insurance
Employee discounts on hotel services
Opportunities for career growth and development
**Salary**: From ₹15,000.00 per month
Schedule:
- Day shift
Application Question(s):
- Do you have experience in hotel industry?
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Kochi, Kerala (required)
Ability to Relocate:
- Kochi, Kerala: Relocate before starting work (required)
Work Location: In person
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