Customer Support Representative

6 months ago


Kochi, India E-Motive India Online Limited, Full time

**Customer Support Representative**

**About E-Motive**

E-Motive is a trusted service provider for multichannel solutions worldwide. We provide outsourced services to sellers, brands, and manufacturers such as Inventory, Data Optimization, Account Management, Customer Service, and Web Development. We want to enable them to represent themselves on multichannel e-commerce platforms, this predominately is eBay and Amazon.

**About the role**

**Responsibilities**
- Resolve customer queries in a timely and professional manner
- Identify customer needs and recommend solutions
- Take ownership of customers issues and follow problems through to resolution
- Communicate with Amazon and eBay in order to resolve customer queries
- Manage customer expectations where challenges arise
- Ensure we deliver a quality service

**Requirements**:

- Customer service experience;
- Excellent written and spoken English - C2;
- Professional business acumen, good presence, confidence and interactive personality;
- Knowledge of Amazon & eBay Marketplaces;
- Extensive Automotive knowledge - fitment tools, automotive parts;
- Strong attention to detail, time-management, and prioritizing skills;
- Highly numerate - strong analytical, time-management and prioritizing skills;
- Able to work accurately under stress and pressure to meet competing deadlines;
- Strong computer skills (Microsoft Office Suite Outlook);
- Previous commercial experience and strong desire to work in a dynamic, responsive, fast-paced organization

**What we offer**

You will also enjoy all the benefits which come with being part of a growing business. We value the people that work for us so in addition to a competitive salary we offer:

- A great professional experience in a fast-paced sector
- Ongoing training
- English-speaking environment
- Opportunity for further professional development
- Work from home opportunity
- Late/evening shifts

This is a great opportunity to join a rapidly growing company.

**The Contract**

This is a full-time permanent role

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Fixed shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)



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