IT Service Desk Specialist

3 days ago


Bangalore Urban, India eJAmerica Full time

Immediate to 30 days Joiners Only

Location -Bangalore

US Time shift

  • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.
  • Handle Tier 1 help desk escalations through the company’s internal ticketing system.
  • Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
  • Perform basic windows administration such as password resets and file and folder administration.
  • Basic internet connection troubleshooting.
  • Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
  • Follow up on outstanding requests and ensure timely resolution.
  • Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
  • Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
  • Follow the established standards for documenting tickets, configurations, and standard operating procedures
  • Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures.
  • Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.



  • Bangalore Urban, India eJAmerica Full time

    Employee to operate from Infosys Bangalore office as per shift requirement (24x7)3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...


  • bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Employee to operate from Infosys Bangalore office as per shift requirement (24x7) 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...


  • bangalore, India eJAmerica Full time

    Job Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk...


  • bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners OnlyLocation -Bangalore US Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Job Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk escalations...


  • bangalore, India eJAmerica Full time

    Job DescriptionThere is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office.• Employee to operate from Infosys Bangalore office as per shift requirement (24x7)• 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.• Handle Tier 1 help desk escalations...


  • bangalore, India Neurones IT Asia Full time

    We are looking for aService Desk Technicianfor one of our clients. Your job scope is as follows:Provide advanced-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems and...

  • Service Desk Manager

    1 month ago


    Mumbai/Bangalore, India Mobile Programming LLC Full time

    Job DescriptionAs a Service Desk Manager at Mobile Programming LLC, you will oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests. Your primary responsibility will be to manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA...


  • Bangalore, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Location: Bangalore Experience Range: 2 - 4 years Educational Qualification : 15 Years of Full...


  • bangalore, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service DeskLocation: BangaloreExperience Range: 2 - 4 yearsEducational Qualification : 15 Years of Full Time EducationJob...


  • Bangalore, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Location: Bangalore Experience Range: 2 - 4 years Educational Qualification : 15 Years of Full...


  • bangalore, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Location: Bangalore Experience Range: 2 - 4 years Educational Qualification : 15 Years of Full Time Education Job...


  • Bangalore, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Location: Bangalore Experience Range: 2 - 4 years Educational Qualification : 15 Years of Full...

  • Service Desk Manager

    6 months ago


    Mumbai/Bangalore, Maharashtra, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency...


  • Mumbai/Bangalore, India Mobile Programming LLC Full time

    **Service Desk Manager Job Description**We are seeking a skilled Service Desk Manager to oversee the daily operations of our service desk team. As a key member of our IT team, you will be responsible for ensuring timely and effective resolution of user issues and requests.Key Responsibilities:Manage and prioritize service desk tickets, assigning tasks to...

  • Service desk lead

    4 weeks ago


    Bangalore, India Brillio Full time

    We are hiring for Service Desk Engineer Exp level: 3 to 6 Years Location: Bangalore Mode: Work from office 5 days a week Rotational shift 24/7 Contract role 6 months Preferred immediate to 15 days joiners only JD: It will be a contract positions for 6 months approximately to support the current volume of Office 365 migration and MS office upgradation...


  • Bangalore, India IT Service Company Full time

    Job Title: Code Merger SpecialistJob Description:We are seeking an experienced Code Merger Specialist to join our team at the IT Service Company. The ideal candidate will be responsible for managing and integrating code changes from various contributors into a single, cohesive codebase.Key Responsibilities:Code Integration: Merge code from multiple branches...


  • bangalore, India Neurones IT Asia Full time

    We are looking for aJunior Service Desk Technicianfor one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems...