eJAmerica | IT Service Desk Specialist | bangalore
2 weeks ago
- Employee to operate from Infosys Bangalore office as per shift requirement (24x7)
- 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.
- Handle Tier 1 help desk escalations through the company’s internal ticketing system.
- Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
- Perform basic windows administration such as password resets and file and folder administration.
- Basic internet connection troubleshooting.
- Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
- Follow up on outstanding requests and ensure timely resolution.
- Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
- Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
- Follow the established standards for documenting tickets, configurations, and standard operating procedures
- Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures.
- Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
- Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.
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bangalore, India eJAmerica Full timeImmediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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bangalore, India eJAmerica Full timeImmediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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bangalore, India eJAmerica Full timeImmediate to 30 days Joiners OnlyLocation -Bangalore US Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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IT Service Desk Specialist
2 days ago
Bangalore, India eJAmerica Full timeImmediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...
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IT Service Desk Specialist
2 weeks ago
Bangalore Urban, India eJAmerica Full timeEmployee to operate from Infosys Bangalore office as per shift requirement (24x7)3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...
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IT Service Desk Specialist
5 days ago
Bangalore Urban, India eJAmerica Full timeImmediate to 30 days Joiners OnlyLocation -Bangalore US Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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IT Service Desk Analyst
2 months ago
bangalore, India eJAmerica Full timeJob Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk...
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IT Service Desk Analyst
2 months ago
bangalore, India eJAmerica Full timeJob Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk escalations...
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IT Service Desk Analyst
2 months ago
bangalore, India eJAmerica Full timeJob DescriptionThere is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office.• Employee to operate from Infosys Bangalore office as per shift requirement (24x7)• 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.• Handle Tier 1 help desk escalations...
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eJAmerica | Splunk Developer | bangalore
6 days ago
bangalore, India eJAmerica Full timeJob Title*Splunk DeveloperWork Location & Reporting Address*Only Bangalore Location profiles (also, if other Location candidate should be ready for Relocation to Bangalore)Experience6+yearsSkill SetSplunk development, Splunk admin and Python and Unix scriptingJob DescriptionSplunk development, Splunk admin and Python and Unix scripting
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eJAmerica | Splunk Developer | bangalore
5 days ago
bangalore, India eJAmerica Full timeJob Title* Splunk Developer Work Location & Reporting Address* Only Bangalore Location profiles (also, if other Location candidate should be ready for Relocation to Bangalore) Experience 6+years Skill Set Splunk development, Splunk admin and Python and Unix scripting Job Description Splunk development, Splunk admin and Python and Unix scripting
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eJAmerica | Audit Analyst | bangalore
6 days ago
bangalore, India eJAmerica Full timeLocation: Rajaji Nagar, Bangalore. Package: 4LPA up to 6LPA Role & Responsibilities As part of the IEEE Finance & Administration, Internal Audit Department, the Junior Analyst will contribute to the execution of an annual risk-based audit plan. This includes performing operational, financial, and compliance audits of Conferences, Geographic Units, and...
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eJAmerica | Audit Analyst | bangalore
6 days ago
bangalore, India eJAmerica Full timeLocation: Rajaji Nagar, Bangalore.Package: 4LPA up to 6LPARole & ResponsibilitiesAs part of the IEEE Finance & Administration, Internal Audit Department, the Junior Analyst will contribute to the execution of an annual risk-based audit plan. This includes performing operational, financial, and compliance audits of Conferences, Geographic Units, and other...
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bangalore, India eJAmerica Full time• Expertise in coding using in Java language.• Hands on automation experience using Selenium and Appian tool• Strong knowledge of Cucumber framework and SQL • Selenium setting up frameworks and understanding• 8-10 years of experience in leading Automation Team across multiple vendors and across large number of applications• Experience building UI...
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bangalore, India eJAmerica Full time• Expertise in coding using in Java language. • Hands on automation experience using Selenium and Appian tool • Strong knowledge of Cucumber framework and SQL • Selenium setting up frameworks and understanding • 8-10 years of experience in leading Automation Team across multiple vendors and across large number of applications • Experience...
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bangalore, India eJAmerica Full timeExperience: 7+ yearsSalary Package: 7LPA up to 12LPARole & ResponsibilitiesAs part of the IEEE Finance & Administration, Internal Audit Department, the Audit Manager/Supervisor will be responsible for leading the execution of the annual risk-based audit plan. This includes overseeing operational, financial, and compliance audits of Conferences, Geographic...
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bangalore, India eJAmerica Full timeExperience: 7+ years Salary Package: 7LPA up to 12LPA Role & Responsibilities As part of the IEEE Finance & Administration, Internal Audit Department, the Audit Manager/Supervisor will be responsible for leading the execution of the annual risk-based audit plan. This includes overseeing operational, financial, and compliance audits of Conferences,...
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bangalore, India eJAmerica Full timeRole & responsibilitiesAs part of the IEEE Finance & Administration, Internal Audit Department, the Internal Auditor primary responsibility is the execution of an annual risk-based audit plan which will include the performance of operational, financial and compliance audits of Conferences, Geographic Units, and other IEEE activities and functions. He or she...
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bangalore, India eJAmerica Full timeRole & responsibilities As part of the IEEE Finance & Administration, Internal Audit Department, the Internal Auditor primary responsibility is the execution of an annual risk-based audit plan which will include the performance of operational, financial and compliance audits of Conferences, Geographic Units, and other IEEE activities and functions. He or...
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bangalore, India Neurones IT Asia Full timeWe are looking for aService Desk Technicianfor one of our clients. Your job scope is as follows:Provide advanced-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems and...