eJAmerica | IT Service Desk Specialist | bangalore

2 weeks ago


bangalore, India eJAmerica Full time
  • Employee to operate from Infosys Bangalore office as per shift requirement (24x7)
  • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.
  • Handle Tier 1 help desk escalations through the company’s internal ticketing system.
  • Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
  • Perform basic windows administration such as password resets and file and folder administration.
  • Basic internet connection troubleshooting.
  • Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
  • Follow up on outstanding requests and ensure timely resolution.
  • Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
  • Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
  • Follow the established standards for documenting tickets, configurations, and standard operating procedures
  • Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures.
  • Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.



  • bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners OnlyLocation -Bangalore US Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • Bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...


  • Bangalore Urban, India eJAmerica Full time

    Employee to operate from Infosys Bangalore office as per shift requirement (24x7)3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...


  • Bangalore Urban, India eJAmerica Full time

    Immediate to 30 days Joiners OnlyLocation -Bangalore US Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Job Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk...


  • bangalore, India eJAmerica Full time

    Job Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk escalations...


  • bangalore, India eJAmerica Full time

    Job DescriptionThere is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office.• Employee to operate from Infosys Bangalore office as per shift requirement (24x7)• 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.• Handle Tier 1 help desk escalations...


  • bangalore, India eJAmerica Full time

    Job Title*Splunk DeveloperWork Location & Reporting Address*Only Bangalore Location profiles (also, if other Location candidate should be ready for Relocation to Bangalore)Experience6+yearsSkill SetSplunk development, Splunk admin and Python and Unix scriptingJob DescriptionSplunk development, Splunk admin and Python and Unix scripting


  • bangalore, India eJAmerica Full time

    Job Title* Splunk Developer Work Location & Reporting Address* Only Bangalore Location profiles (also, if other Location candidate should be ready for Relocation to Bangalore) Experience 6+years Skill Set Splunk development, Splunk admin and Python and Unix scripting Job Description Splunk development, Splunk admin and Python and Unix scripting


  • bangalore, India eJAmerica Full time

    Location: Rajaji Nagar, Bangalore. Package: 4LPA up to 6LPA Role & Responsibilities As part of the IEEE Finance & Administration, Internal Audit Department, the Junior Analyst will contribute to the execution of an annual risk-based audit plan. This includes performing operational, financial, and compliance audits of Conferences, Geographic Units, and...


  • bangalore, India eJAmerica Full time

    Location: Rajaji Nagar, Bangalore.Package: 4LPA up to 6LPARole & ResponsibilitiesAs part of the IEEE Finance & Administration, Internal Audit Department, the Junior Analyst will contribute to the execution of an annual risk-based audit plan. This includes performing operational, financial, and compliance audits of Conferences, Geographic Units, and other...


  • bangalore, India eJAmerica Full time

    • Expertise in coding using in Java language.• Hands on automation experience using Selenium and Appian tool• Strong knowledge of Cucumber framework and SQL • Selenium setting up frameworks and understanding• 8-10 years of experience in leading Automation Team across multiple vendors and across large number of applications• Experience building UI...


  • bangalore, India eJAmerica Full time

    • Expertise in coding using in Java language. • Hands on automation experience using Selenium and Appian tool • Strong knowledge of Cucumber framework and SQL • Selenium setting up frameworks and understanding • 8-10 years of experience in leading Automation Team across multiple vendors and across large number of applications • Experience...


  • bangalore, India eJAmerica Full time

    Experience: 7+ yearsSalary Package: 7LPA up to 12LPARole & ResponsibilitiesAs part of the IEEE Finance & Administration, Internal Audit Department, the Audit Manager/Supervisor will be responsible for leading the execution of the annual risk-based audit plan. This includes overseeing operational, financial, and compliance audits of Conferences, Geographic...


  • bangalore, India eJAmerica Full time

    Experience: 7+ years Salary Package: 7LPA up to 12LPA Role & Responsibilities As part of the IEEE Finance & Administration, Internal Audit Department, the Audit Manager/Supervisor will be responsible for leading the execution of the annual risk-based audit plan. This includes overseeing operational, financial, and compliance audits of Conferences,...


  • bangalore, India eJAmerica Full time

    Role & responsibilitiesAs part of the IEEE Finance & Administration, Internal Audit Department, the Internal Auditor primary responsibility is the execution of an annual risk-based audit plan which will include the performance of operational, financial and compliance audits of Conferences, Geographic Units, and other IEEE activities and functions. He or she...


  • bangalore, India eJAmerica Full time

    Role & responsibilities As part of the IEEE Finance & Administration, Internal Audit Department, the Internal Auditor primary responsibility is the execution of an annual risk-based audit plan which will include the performance of operational, financial and compliance audits of Conferences, Geographic Units, and other IEEE activities and functions. He or...


  • bangalore, India Neurones IT Asia Full time

    We are looking for aService Desk Technicianfor one of our clients. Your job scope is as follows:Provide advanced-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems and...