Service Desk Specialist
4 weeks ago
Dear Candidate
Greetings from TCS
TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Role: Service Desk
Location: Bangalore
Experience Range: 2 - 4 years
Educational Qualification : 15 Years of Full Time Education
Job Description:
MUST HAVE
- Graduate in Engineering or Computer Sciences, or equivalent experience.
- ITIL v3 Foundation certification
- There is a range of administration task within this role.
- Act as a single point of contact for phone calls, emails, chats and self service tickets from staff regarding IT issues and queries.
- Troubleshooting IT related problems from software/applications to hardware, such as desktops, laptops, printers and iPhones.
- Troubleshoot basic issues operating system, network, email and shared resources like network shares, printers etc.
- Installation of all applications and resetting passwords to all enterprise applications.
- Log all customer contacts in CRM tool and take ownership of incidents.
- Escalate unresolved calls to various application & infrastructure support teams
- Participate in enterprise application release/maintenance activities
- Closely monitor and meet ticket SLA targets
- Experience with client facing engagements
- Excellent soft skills, verbal and written communication skills
- Time management skills are a must; as well as the ability to be flexible and creative
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